Job Description

Employment Type: Part time Shift: Rotating Shift

Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients\' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.You will also need to be comfortable using our electronic medical record to update required information. He or she will need to be comfortable with a changing work environment and traveling to multiple clinics within our organization.

Job details specific to this role:

Our Mobile Clinic offers healthcare and vaccines for rural and underserved populations in Western ID and Eastern OR. The patient population is mostly English as a second language, so speaking Spanish is a huge plus, but not a requirement. Given that this clinic is mobile the location and schedule will vary; there is a possibility that this PSR role would be working into the evenings, and sometimes on weekends, depending on need and area that is being served. There is a 3 shift a month minimum for this role.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

High School Diploma or equivalent required

Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred

Experience with process improvement or lean philosophy preferred

We Expect That You:

Know, understand, incorporate, and demonstrate the Organization\'s Mission, Vision, and Values in behaviors, practices, and decisions

Protect our patients\' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations

Maintain operations by following policies and procedures and reports needed changes

Patient Registration Essential Functions:

Acknowledges and greets patients immediately, providing a positive customer service experience

Registers patients for appointments and completes paperwork

Verifies and updates existing patient and insurance information

Keeps patient appointments on schedule by notifying provider of patient\'s arrival

Informs patients immediately of delays, explains why, and the anticipated wait time

Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

Maintain knowledge of different payer practices and deductibles

Assist patients with all aspects of Financial Assistance Paperwork

Control credit extended to patients via a payment plan

Maintain business office inventory and equipment and order supplies

Maintain a neat work area including the reception area

Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Scheduling Medical Appointments Essential Functions:

Optimize patient\'s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Handles multiple telephone lines effectively and politely per clinic standards

Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment

Mail patient paperwork to new patients prior to appointment

Interacts with patients via Patient Portal

Scan incoming patient related documents into EHR

Ability to process incoming and outgoing referral requests

Medical Records Essential Functions:

Files incoming medical reports and correspondence

Assembles new patient medical records in accordance with policies and procedures

Ensures availability of treatment information by filing and retrieving patient records

Receives, processes, and documents referral requests to and from the office

Sorts incoming faxes via Right Fax and routes

Receives and routes record requests from others and makes requests on behalf of providers/patients

About Saint Alphonsus:

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Saint Alphonsus Health System