Job Description

Position Details

Req ID:

req16361

Position Title:

Patient Service Representative - Psychiatry and Behavioral Sciences

Position Type:

Staff Full-Time

Position Number:

GS9297

OSU Campus:

Tulsa - Center for Health Sciences/OSU Medicine

Department:

Psychiatry and Behavioral Science

Location Address:

5310 E. 31st. St
Tulsa, Oklahoma, 74135
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

15.00 - 16.88, Hourly

Work Schedule:

Typically, 8 hours/day, 5 days/week

Faculty Appt Period:

Job Summary:

Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Psychiatry Practice Administrator.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, and blood pathogens

Physical Requirements:
Ability to lift, carry push, and pull 20 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.

Special Instructions to Applicants

IMPORTANT! APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.

In addition, OSU Medicine\'s Customer Service Philosophy is:

\xe2\x80\x9cWe enrich lives by providing compassionate care and amazing service to every life we touch.\xe2\x80\x9d

We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.

Safety is:

-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards

Courtesy is:

-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say \xe2\x80\x9cThank You\xe2\x80\x9d

Presentation is:

-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times

Efficiency is:

-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others\' time
-Be innovative

Education & Experience

Position Qualifications:

Required:
-High School Diploma/GED
-Six (6) months previous front office and insurance experience in a health clinic setting or equivalent experience required

Skills, Proficiencies, and Knowledge:
-Knowledge of all areas related to insurance and front office work.
-Excellent customer service skills and good communication skills.
-Ability to multi-task while providing good patient care.
-Good computer skills and ability to learn new computer systems as needed.
-Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities.

Oklahoma State University