Job Description

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country\xe2\x80\x99s largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation\xe2\x80\x99s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Position Summary

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email. \xc3\xa2\xe2\x82\xac\xe2\x80\xb9

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Key Responsibilities

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Provides a high level of customer service to all new and existing patients of the practice.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Creates patient cases and documents telephone calls and messages into Athena or other EMR.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Schedules patient appointments and appropriate testing for patients as requested.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Collects required insurance co-pays from patients including any prior balances.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Performs work in EMR buckets as directed and per practice need.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Responsible to inform manager of administrative supply needs or assists with ordering.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Follows up with providers on missing slips and creates claims in Athena.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Responsible to work assigned revenue cycle buckets as directed.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Must be able to work independently with little supervision.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Adheres to SMG policies.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Always uses discretion to ensure patient confidentiality.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Performs other duties as requested. \xc3\xa2\xe2\x82\xac\xe2\x80\xb9

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Skills

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Strong customer service excellence expected.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Excellent communication and interpersonal skills required

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Experience with EMR strongly preferred. (Athena a plus)

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Experience with Microsoft Office, Word, Excel, and Outlook preferred.\xc3\xa2\xe2\x82\xac\xe2\x80\xb9

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9\xc3\xa2\xe2\x82\xac\xe2\x80\xb9Education & Experience

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9High School Diploma or equivalent required.

\xc3\xa2\xe2\x82\xac\xe2\x80\xb9One to three years as a medical secretary preferred. \xc3\xa2\xe2\x82\xac\xe2\x80\xb9

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.

Steward Health Care