Job Description

Job Type

Full-time

Description

Schedule:

Full-Time Position

Monday through Thursday 7:00 AM - 6:00 PM

715 W Court St, Pasco, WA

Tri-Cities Community Health (TCCH) is looking for a Patient Services Specialist III who has a passion for helping others. As a community health center, located in southeastern Washington, serving Pasco, Kennewick, Richland and the surrounding communities.

TCCH offers a variety of schedules to support a work-life balance. Most of our clinics offer Monday-Friday day shifts, with no weekends or holidays, competitive salaries and benefits. While providing careers in a fast-paced work environment and opportunities for professional development.

We employ a highly diversified group of talented individuals who are dedicated to fulfilling our mission to provide the highest quality patient care with the greatest degree of professionalism and courtesy regardless of a patient\'s ability to pay.

Our Mission:

We are dedicated to the communities we serve, bringing together a unified team that delivers the highest-quality health care to every person, every time.

Who are we?

Our community health center began as a modest sized medical clinic in Pasco, Washington in 1981. The clinic was founded by a small group of women in the Pasco community who saw the need to serve low income community members who could not afford to pay for Healthcare.

Tri-Cities Community Health has grown into a comprehensive non-profit Federally Qualified Health Center (FQHC) where we have evolved into a network of community health centers that continue with the foundation TCCH was built on and serve an even more diverse population in the Tri-Cities and surrounding areas.

Our Opportunity:

Under the direct supervision of the Site Manager, the Patient Service Specialist (PSS III) provides exceptional customer service to all patients, customers, clients, co-workers and staff. The PSS III greets patients, customers and staff with a smile and acknowledges them when entering the clinic. PSS III covers all sites and service lines under the UCSD Manager. PSS III are required to meet Front Office metrics that include, patient full registration, eligibility confirmation, insurance card scanning, email collection and time of service collection. PSS III collect all UDS data, family size and income. PSS III runs eligibility for all patients and ensures the correct insurance is selected when creating claims. PSS III work on their assigned department buckets on a daily basis. Works closely with assigned providers and care team to ensure follow up care is completed.

Essential Functions:

• Completes all registrations in a professional, accurate, and customer - oriented timely manner
• Obtains information from patient health insurance or managed care identification card.
• Understands and consistently demonstrates daily compliance to standardized practices and procedures in all areas of cash collection, handling, and storage of cash funds-tills.

**This is a bargaining unit position**

Requirements

Minimum Education:

• High School Diploma/GED

Minimum Work Experience:

• 3 + years of experience in Medical/Dental/BHS and Specialty setting required

Required Licenses/Certifications:

• Current drivers license and auto insurance
• Yearly competency trainings for customer service, UDS/migrant and seasonal, insurance and sliding fee program

Benefits:

• Paid Time Off - Sick, Vacation, and Holidays
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions
• Employee Assistance Programs
• Life Insurance

Visit our website for more! https://mytcch.org/careers/

Tri-Cities Community Health is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law

Salary Description

Starting Range - $18.54 - $21.51

Tri-Cities Community Health