Job Description

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties under one roof Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!

Insight Surgical Hospital is a small, friendly and minimally invasive surgical center and clinic with patient services second to none! We are proud of our fast-paced, patient-focused, team-oriented environment with professionals in neurology, orthopedics, pain management, chiropractic, gastroenterology, podiatry specialties and more. Every member of our team is crucial to the patient experience and our success! Our Hospital and Clinic do not treat general illnesses, including COVID-19, and has required health safety measures in place for everyone prior to entering the facility, including temperature and symptom checks, required PPE and other health hygiene measures.

Job Summary:

Our compassionate, empathetic and enthusiastic Patient Services Associate (PSA) aims to maximize every patient experience and identifies areas of improvement, concerning both clinical and administrative processes. The Patient Services Associate wears many hats in the department through assisting patients with activities of daily living, assisting the administrative team with our boarding processes and OR Schedules, helping support Preference card activities, helping complete patient identification information, and proactively assisting with the flow of our smooth unit operations. Our Patient Services Associate candidate has several years of hands-on experience with patients with demonstrable experience navigating through policies and administrative processes, including scheduling surgeries.

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.

Duties of Patient Services Associate:

• Demonstrates superior patient and family care at all times
• Helps cultivate a friendly, respectful and approachable atmosphere for patients and coworkers
• Assists Unit Clerk and Surgical Services Coordinator with administrative duties as assigned
• Performs surgery scheduling duties as directed by Surgical Services Coordinator
• Performs CNA duties as assigned
• Proactively responds to patient requests promptly and appropriately
• Scan and upload medical documents and electronic medical record system as needed
• Identifies, communicates, trouble shoots, and escalates concerns or issues to Manager as necessary
• May arrange discharges according to policy and upholds communication through appropriate parties
• Maintains unit operations by following policies and procedures; reports needed changes.
• Monitors unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies
• Answers and coordinates patient questions
• Supports staff and patients through clerical and receptionist duties as needed
• Coordinates preference cards as needed
• Supports Surgical Boarding Processes and helps coordinate OR Schedules as directed by designated supervisor

Qualifications of Patient Services Associate:

• Demonstrates eligibility to work for any employer in the U.S.
• High school diploma, GED, or suitable equivalent required
• Associate\'s Degree preferred, or a form of Medical Certification is a plus
• 3+ years of direct patient care experience
• 2+ years of administrative experience through supporting patients
• Ability to work well independently as well as collaboratively within a team setting.
• Strong organizational and prioritization skills are required along with outstanding customer service skills.
• Exhibits professional and positive image when interacting with others
• Exceptional interpersonal skills.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Able to work in a fast-paced and stressful environment while maintaining positive energy.
• Willingness to participate in goal-setting and educational activities for professional advancement.
• Able to work compassionately with patients and coworkers to exhibit patient care second to none
• Demonstrates enthusiasm and drive.
• Exudes respect and flexibility to impact the workplace in a positive manner.
• Detailed oriented, conscientious and committed to precision in work results.
• Ability to perform to a high level of accuracy
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace

Benefits for our Full Time Team Members:

• Four Medical Plan options through BCBS of Michigan
• Vision and Dental options through our carrier, Guardian
• 401K with Matching; offerings vested fully @ 6 months of employment paired with eligibility to contribute
• Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
• Additional Supplementary coverages offered @ employee\'s elections: Cancer, Hospital Indemnity, AD&D, etc.

Insight is an equal opportunity employer and values workplace diversity!

PI222057574

Insight