Job Description

:

Overview

Join our UT Health Bullard Clinic team as a day shift, Full-Time Patient Services Representative!

Advancing Healthcare Together \xe2\x80\x93 The Future of Healthcare is in East Texas

Why UT Health - East Texas?

Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.

Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone\xe2\x80\x99s life and change the course of healthcare.

Our Place. Bullard, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here.

Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.

Our UT Health Bullard Clinic is seeking an experienced Patient Services Representative. We are looking for your experience, knowledge and patient care skills where you will be responsible for:
Responsibilities

What You Will Be Doing:

• Patient check in/out, appointment scheduling, scanning and filing documents, and insurance verification.
• Obtaining authorization, collecting payments and charge posting.
• Faxing medical records requests and scheduling patients for injections at the hospital.
• Other duties as assigned

Qualifications

So what experience are we looking for in our Patient Services Representatives?

Education:

High School Diploma or equivalent

Experience:

A minimum of 2 years\xe2\x80\x99 recent experience in a clinic or healthcare setting

Outstanding customer service skills and desire to actively display those skills to create great connections with our customers, both external (guests) and internal (other team members and product lines)

Intermediate knowledge of personal computer skills and comfort with Microsoft Windows operating system; database and word processing skills required

Intermediate knowledge of medical terminology

Strong verbal and written communication skills

Active listening skills

Ability to type a minimum of 35 WPM corrected of errors

Ability to operate office equipment effectively

Organizational skills required with the ability to multitask and handle heavy volume of patient flow.

Ability to work well with others

Strong interpersonal communication and documentation skills

Ability to work as a team player

Good problem solving skills

Strong time management skills

Ability to think strategically and act tactically

Ability to handle multiple tasks at the same time

Ability to embrace the client relationship to guide decisions and actions

Demonstrates good team work abilities

Compliance Requirements

Comply with regulatory requirements, guidelines, and policies

BEHAVIORAL STANDARDS:

Service

• Patient Centered Customer Service: Genuinely care about people.
• Cultivate a compassionate environment: Changing lives for the better together.

Quality

• Clinical and Operational Excellence: A relentless drive to be the best.
• Holistic Approach: Think and act for the benefit of the whole.

People

• Promote a collaborative environment: Build effective working relationships with others.
• Identify and Develop Talent: Prepare others to deliver excellence.

Financial

• Business Acumen: Know, own and drive our business.
• Continually Simplify and Improve: Work to make everything as efficient as possible.

Growth

• Foster Innovation: Seek and apply leading edge solutions.
• Set Clear Direction: Tell others where you are going, how to get there and why.

PHYSICAL REQUIREMENTS:

• Ability to sit and stand for long periods of time while completing work on a computer
• Ability to lift 10 or more pounds
• Ability to move throughout the workplace

Now that you read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients. UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities)

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