Job Description

Department: 02240 AMG Park Ridge 1875 Dempster POB - NeurologyStatus: Full timeBenefits Eligible: YesHours Per Week: 40Schedule Details/Additional Information:Monday through Friday 8:30a-5:00pm and rotating 7:30a-4:00pm every 6th or 7th week may change due to staffing. May require possible travel to Downers Grove to assist with coverage if needed.Address: 1875 Dempster St. Park Ridge IL.Hours: M-F, Rotating between 8:30am-5:00pm & 7:30am-4:00pmSpecialty: NeurologyMajor Responsibilities:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• 1)\xe2\x80\xa2 Greets and accurately registers patients in EMR system verifying essential billing and demographic information.
• 2)\xe2\x80\xa2 Coordinates scheduling of patient appointments (phone and in-person requests) accurately and efficiently.
• 3)\xe2\x80\xa2 Answers multiple incoming telephone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
• 4)\xe2\x80\xa2 Distributes communications accurately, based on practice protocol. Includes pagers, faxes, emails.
• 5)\xe2\x80\xa2 Resolves a variety of patient questions, including HMO referrals, billing and queries about services and test results; refers complex issues to practice manager or a clinical staff member, as appropriate.
• 6)\xe2\x80\xa2 Schedules future appointments and requisitions, laboratory tests, radiology procedures and other special diagnostic tests as needed. May coordinate with appropriate sections of hospital admission and/or outpatient admissions and surgery.
• 7)\xe2\x80\xa2 Notifies patient care area when patient has arrived and is ready to be seen. Attends to waiting patients in reception and ensures that they are seen in a timely manner or are promptly notified of unexpected delays.
• 8)\xe2\x80\xa2 Accurately identifies type of insurance from card, understands different types of payers, and verifies eligibility if necessary.
• 9)\xe2\x80\xa2 Performs other related duties as required.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

• 1)\xe2\x80\xa2 Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
• 2)\xe2\x80\xa2 Enters patient charges into the EMR system according to established policies and procedures.
• 3)\xe2\x80\xa2 Batches encounter forms and balances charges.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

• 3)\xe2\x80\xa2 Releases information from records, only according to corporate policies and procedures.
• 1)\xe2\x80\xa2 Ensures the availability of properly prepared patient medical records, daily schedules and related forms. Maintains medical record including loose filing and re-filing of charts daily. Pull and prepares charts for appointments.
• 2)\xe2\x80\xa2 Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.

Education/Experience Required:

• \xe2\x80\xa2 High school diploma or equivalent. \xe2\x80\xa2 One to two years related customer service experience \xe2\x80\xa2 Experience handling difficult caller/customers/patients.

Knowledge, Skills & Abilities Required:

• \xe2\x80\xa2 CRT/PC experience in a customer service setting. \xe2\x80\xa2 Working knowledge of Epic and scheduling sections of the Epic system preferred. \xe2\x80\xa2 Strong communication skills. \xe2\x80\xa2 Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
• N/A

Physicial Requirements and Working Conditions:

• \xe2\x80\xa2 Ability to function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space. \xe2\x80\xa2 Exposure to ill patients. \xe2\x80\xa2 Ability to work under stressful conditions with demanding customers.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.About Advocate Healthis the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation\xe2\x80\x99s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Advocate Health Care