Job Description

**If you are a current FIB employee, please apply through the Career Worklet in the
Employee Portal .
This position is located at our Billings, MT Downtown branch.

What\xe2\x80\x99s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That\xe2\x80\x99s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately \xe2\x80\x93 no waiting period \xe2\x80\x93 plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the
  communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
Provide support within the Payment Services Division for First Interstate Bank\xe2\x80\x99s credit card products. This team supports consumer and business customers and branch staff by providing telephone support; this support may also include account maintenance functions, and customer integration services. Must have proven team-oriented skills that demonstrate a commitment to the success of First Interstate Bank.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Handle a high volume of customer service calls.
• Ensure first call resolution through problem solving and effective call handling.
• Act as a resource for branch personnel and Business Banking Officers. Quickly respond to and resolve their various questions, inquiries, and issues.
• Perform necessary set-up and maintenance on consumer and business credit card accounts Support the development and implementation of new products.
• Maintain up to-date knowledge on evolving policies and procedures.
• Participate in the building of a strong team environment.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or General Education Degree (GED) required; two years\xe2\x80\x99 experience in a financial institution preferred.

OTHER SKILLS & ABILITIES
Good customer service skills, requiring a knowledge of basic phone etiquette. Strong computer skills to include working knowledge of Windows, Word and Excel. Must have strong aptitude in accounting and possess project management skills. Must have good organization and communication skills and be a self- starter. Enjoy working in a team environment.

LANGUAGE SKILLS
Ability to write reports, business correspondence and manuals. Ability to effectively respond to questions from managers, employees and customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.

MATHEMATICAL SKILLS
Must be able to work with moderate mathematical concepts. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**If you are a current FIB employee, please apply through the Career Worklet in the
Employee Portal .