Job Description

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service \xe2\x80\x93 Sling TV \xe2\x80\x93 that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win \xe2\x80\x93 it\xe2\x80\x99s in our DNA. We\xe2\x80\x99re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.
Job Duties and Responsibilities

The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with a specific focus on targeted operational objectives that include, but are not limited to:

• Billing Accuracy
• Customer Payments
• Customer Fraud and Revenue Assurance
• Customer Delinquency, Collections, and Bankruptcy
• Customer Installation Damage Claims
• Third Party Provider Payments
• Vendor Relations

The Projects & Payments team is responsible for managing day to day operations for DISH enterprise and department projects, initiatives, payments, payment vendor relations, and escalations. They are responsible for coordinating and managing all release related activities for the organization from a Billing and Credit department perspective. This will include gathering and reviewing requirements, auditing, analyzing customer accounts, networking with the enterprise on projects, communicating with senior management, and managing vendor relationships.

Key Responsibilities:

• Maintain the Projects and Payment Vendor Management teams daily operations
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and system enhancements to create efficiencies; assist in the completion of projects and use discretion to determine the methods to meet established goals
• Maintain strong relationships with all payment vendors and drive initiatives with each to reach necessary objectives/goals
• Coordinate and manage all release related activities for the organization from a Billing and Credit department perspective; identify impacts of enterprise projects on specific teams within the department
• Ability to manage several projects for different teams at one time
• Work closely with IT teams to keep a well-defined scope and ensure projects stay on track for the determined deployment dates
• Quickly communicate and determine a resolution plan with vendors when issues arise
• Communicate updates, issues, and resolutions to senior leadership across multiple departments related to projects and releases
• Evaluate business needs and develop/establish Objectives and Key Results (OKRs)
• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
• Communicate suggestions for process improvements through summaries, reports, and presentations

Skills, Experience and Requirements

Education: Bachelor\'s Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least one year of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Vendor Management preferred
• Experience in Project and/or Release Management preferred
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Salary Range

Compensation: $57,400.00/Year - $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role\'s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

DISH