Job Description

Pay Range: $16.90 - $25.35

Founded in 1958, Foothill is a not-for-profit, member-owned $720 million-strong cooperative financial institution serving more than 30,000 members. Our focus is to provide quality member service to our 300+ SEGs, including six hospitals, fourteen school districts, two colleges, seventeen private schools, businesses, and municipalities in the San Gabriel Valley.

Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve in order to give back to our members and community.

Awards

CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.

Benefits:

• Health Insurance Coverage (Medical, Dental, and Vision)
• 401(k) Plan with dollar-for-dollar match (up to 6%)
• Profit Sharing Plan
• Flexible Spending Account
• Life and AD&D Insurance
• Paid Time-Off Program
• Educational Reimbursement Program
• Paid Holidays
• Special Recognition Programs

Summary:

The Payments Representative I (PR I) will know how to assist with all frontline and contact center inquiries involving all digital inquiries through the many channels available to our members. Process transactions through Symitar and handle all aspects of inquiries through the multiple channels provided for our members such as the message center through the online banking portal.

Essential Duties And Responsibilities:

• Responsible for reviewing all ATM vendor-initiated alert emails daily to ensure all Foothill ATMs are functioning properly.
• Promptly open service tickets through the ATM portal when the branches are unable to clear existing faults.
• Per frontline requests process General Ledger to General Ledger transactions promptly not exceeding 48 hours.
• Responsible for assisting and guiding members having problems with online access: Trouble-shoot log-in errors, card controls, access, etc. to minimize member impact.
• Responsible to review and process the Check return report per established procedures.
• Responsible for assisting members with card transactions and providing information for card fraud and card disputes.
• Other duties as assigned.

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• High school graduate or equivalent plus a minimum of 3 years in a member service-oriented position.
• 2 years of experience in credit union operations or banking is preferred.

PI224459576

Foothill Federal Credit Union