Job Description

Description:

Decorah Bank & Trust Leadership & Service to Others Growth Mindset Teamwork Have Fun!
Family and employee-owned Decorah Bank & Trust is seeking a full-time Personal Banking Manager to join our team!

The Personal Banking Manager will lead the Personal Banking team, helping to build strong customer relationships by delivering excellent customer service and ensuring smooth personal banking operations. This position will report to the Director of Retail Banking, Jessica Reis.

The Personal Banking Manager is responsible for daily department operations, developing, updating and implementing standard operating procedures and serving as the internal liaison for Personal Banking with other departments in the Bank. This role, in conjunction with the Director of Retail Banking, will also have responsibility for customer issue resolution.

As with all positions at Decorah Bank & Trust, this position is responsible for assisting the bank, to the best of the his or her abilities, in complying with applicable state and federal banking rules and regulations as they pertain to this position including, but not limited to, the Bank Secrecy Act. Must embrace and uphold the bank's Core Values, Code of Conduct, and Service Standards.

Essential Duties & Responsibilities

Leadership, management and accountability for Personal Banking team across all locations (currently Decorah and Cresco). Hiring and onboarding of new personal bankers; continual development of current team. Oversee Personal Banking operations, driving exceptional customer service through proactive outreach, streamlined procedures and cross-department collaboration. Serve as internal liaison with Customer Service, Operations, Compliance, Internal Audit and other departments within the Bank Consult with and advise Personal Bankers during complex customer situations including service revocation, rate negotiation and more Own non-sufficient funds process for the Bank Works with the Director of Retail Banking to provide input and support for retail sales and marketing strategy Other duties as assigned

Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree required; Bachelor's degree preferred in the area of business, finance, accounting, marketing, etc. Ideal candidates will have three to five years of personal banking or related experience and/or training; or equivalent combination of education and experience.


This role requires applicants to have great attention to detail, be comfortable with a fast-paced environment, possess strong problem solving skills, have strong oral and written communication skills and the ability to prioritize and meet deadlines. Requires above-average ability in written communication, including word processing and Excel proficiency.


This role also requires traveling between two branches and working from each location on a regular basis. Ideal candidates will have two or more years of managerial experience.

Language Skills

Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Project Management software; Excel and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually moderate.


Exposed to potential hazardous situation - Robbery.

OTHER QUALIFICATIONS

Computer skills, Microsoft Word, Excel, & PowerPoint


Excellent customer service skills


Sales Abilities


Abilities to meet deadlines