Job Description

A Brief Overview
This position provides an opportunity, in a leading retail pharmacy setting, to excel in a complex, high-impact, patient-focused role and positively impact the lives of others. Pharmacy Technicians take important steps to ensure that they meet medication needs and regulatory compliance standards for our patients, demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team\'s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. Once in role, Pharmacy Technicians are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing, and certification requirements according to their State\'s Board of Pharmacy guidelines. Pharmacy Technician duties will be restricted by the manager at first until the Pharmacy Technician completes all necessary requirements. Responsibilities include: \xe2\x80\xa2 Living our purpose of "Bringing our Heart to Every Moment of Your Health" by engaging with customers, in-person and over the phone, to help manage and improve patient health. Always focusing on the needs of the customer and displaying genuine care and empathy in all interactions. Ensuring customer satisfaction and educating customers about our service and product offerings to help them make the healthiest choices and decisions for themselves. \xe2\x80\xa2 Demonstrating compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborating with the pharmacy team in their store and other pharmacy teams in their market, as needed, medical staff, insurance companies, and customers to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance concerns. \xe2\x80\xa2 Effectively following workflow procedures with an in-depth understanding of each workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment; delivering results while balancing quality and efficiency in all tasks; embracing agility to manage all workstation responsibilities while reprioritizing to help customers and the team when needed. \xe2\x80\xa2 Following basic inventory management policies and procedures as permitted by law and as directed by the pharmacy leadership team, such as accurately putting away warehouse and vendor drug deliveries, completing cycle counts, returns-to-stock, waiting bin inventories, etc. \xe2\x80\xa2 Contributing to a high-performing team; embracing a growth mindset and being receptive to feedback and continuous improvement efforts; remaining flexible and opening availability to help meet scheduling and business needs while contributing to a safe, inclusive, and engaging team dynamic; actively seeking opportunities to expand clinical, technical, and insurance knowledge needed to assist customers accurately and more effectively. \xe2\x80\xa2 Understanding and following applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles; complying with CVS policies and procedures to ensure and protect patient safety, privacy and security. Where allowable by law and supported by required training and certification, deliver additional patient health care services to support the health and wellness of the community, e.g. point-of-care testing and offsite clinics. Where applicable, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: \xe2\x80\xa2 Preparing and administering vaccines to patients \xe2\x80\xa2 Educating patients about vaccines and answering questions to obtain informed consent \xe2\x80\xa2 Monitoring for and responding to adverse reactions; reporting adverse reaction events per public health requirements \xe2\x80\xa2 Reviewing and collecting patient information; tracking and documentation per patient \xe2\x80\xa2 Monitoring and managing vaccine supplies \xe2\x80\xa2 At all times, strictly complying with all relevant internal and external policies and procedures relevant to immunizations and vaccines

What you will do

• Basic customer service and patient care activities, demonstrating our purpose in all patient, caregiver and physician interactions. \xe2\x80\xa2 Bring a customer-centric mindset to all workstations, especially pick-up and drive-thru, providing genuine care and empathy in all interactions to ensure complete customer satisfaction \xe2\x80\xa2 Maintain flexibility and consistently prioritize customer needs both in the store, at drive-thru (where applicable), and over the phone \xe2\x80\xa2 Ensure phone calls are answered promptly and that patients, caregivers and prescribers calling the pharmacy have their needs met with warmth and efficiency \xe2\x80\xa2 Ensure timely completion of outbound patient care calls as directed by pharmacy leadership team and/or workstation assignment and queues \xe2\x80\xa2 Engage patients and caregivers at pick-up with applicable service offerings, maintaining integrity and customer service orientation in the delivery of all register prompts, and referring patients/caregivers to Pharmacist for counseling as appropriate \xe2\x80\xa2 Use good judgment to escalate challenging customer interactions to a more senior member of the pharmacy team when needed
• Basic Rx fulfilment activities with proficiency at all appropriate workstations: production, pick-up, drive-thru, and drop-off. \xe2\x80\xa2 Perform general tasks related to prescription fulfillment including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions under direct Pharmacy Technician Leader/Pharmacist supervision \xe2\x80\xa2 Register operation and delivery of patient service offerings at the register \xe2\x80\xa2 Prescription triage for inventory availability and insurance claim processing \xe2\x80\xa2 Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc. \xe2\x80\xa2 Use good judgment to engage Pharmacist where needed for clinical oversight and support; proactively ask for help when needed
• Basic Rx inventory management activities, following best practices and direction set by pharmacy leadership team. \xe2\x80\xa2 Complete cycle counts as directed by queues \xe2\x80\xa2 Complete waiting bin inventories and returns-to-stock as directed by pharmacy leadership team \xe2\x80\xa2 Pull outdates and complete one-by-one returns as directed by pharmacy leadership team \xe2\x80\xa2 Follow inventory management best practices during fulfillment and engage in activities to improve pharmacy inventory excellence as directed by pharmacy leadership team
• Keep current on any changes in policies, procedures, and programs in order to be an effective, compliant and fully engaged member of the total store team. \xe2\x80\xa2 Complete required skill and compliance training in a timely manner, including maintaining licensure as required by state \xe2\x80\xa2 Complete required monthly quizzes and other regular knowledge checks \xe2\x80\xa2 Attend all required service huddles and/or action planning meetings \xe2\x80\xa2 Regularly review communications via computer, ironman, binders, Purpose Pulse, and/or bulletin board to maintain awareness of pharmacy priorities, action plans, and changes to store processes and procedures \xe2\x80\xa2 Provide constructive feedback to peers and leaders and play an active role in making your store a great place to work

For this role you will need Minimum Requirements

• Other Certification(s): Requirements vary by state
• Other License(s): Requirements vary by state
• Must be at least 18 years of age
• State-level licensure and national certification requirements vary by state
• Regular and reliable attendance
• Attention and Focus: \xe2\x80\xa2 Ability to concentrate on a task over a period of time without being distracted
• Customer Service and Team Orientation: \xe2\x80\xa2 Actively look for ways to help people, and do so in a friendly manner \xe2\x80\xa2 Notice and understand customers\' reactions, and respond appropriately
• Communication Skills: \xe2\x80\xa2 Use and understand verbal and written communication to interact with customers and colleagues \xe2\x80\xa2 Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: \xe2\x80\xa2 Ability to use math to solve a problem, such as calculating day\'s supply of a prescription
• Problem Resolution: \xe2\x80\xa2 Ability to judge when something is wrong or is likely to go wrong; recognizing there is a problem \xe2\x80\xa2 Choosing the best course of action when faced with a complex situation with several available options
• Physical Demands: \xe2\x80\xa2 Remaining upright on the feet, particularly for sustained periods of time \xe2\x80\xa2 Moving about on foot to accomplish tasks, particularly for moving from one work area to another, including outside of the pharmacy area \xe2\x80\xa2 Lifting, scanning, and bagging purchased items \xe2\x80\xa2 Finger Dexterity: Picking, pinching, typing or otherwise working primarily with fingers rather than whole hand or arm \xe2\x80\xa2 Reaching overhead; able to stretch or reach out with the body, arms, and/or legs to grasp items \xe2\x80\xa2 Extending hand(s) and arm(s) multiple directions to place, move, or lift items \xe2\x80\xa2 Precision control: able to adjust machines to exact positions \xe2\x80\xa2 Stooping to a considerable degree and requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist \xe2\x80\xa2 Visual Acuity: Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts \xe2\x80\xa2 Able to orally communicate information and instructions to colleagues and customers \xe2\x80\xa2 Occasional lifting of up to 20 lbs,; exerting up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects
• 0 to 3 years work experience

Education

• High School Diploma or General Equivalent Development (GED)

Salary Range The typical salary range for this role is: Min Salary \xc3\xa2\xe2\x82\xac\xe2\x80\x9c $16.00 Max Salary\xc3\xa2\xe2\x82\xac\xe2\x80\x9c $21.00 Please keep in mind that this range represents the salary range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. Business Overview Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors\xe2\x84\xa2 support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

CVS Health