Job Description

We are hiring a Plumbing Team Leader!

Join us at the leading force in the plumbing industry across Southeast Michigan, renowned and trusted for over 20 years. We hold a strong commitment to ensuring our customers\' experiences exceed expectations through our unwavering delivery of superior-quality work.

If you have a proven track record in nurturing talent, inspiring excellence, and holding team members accountable, then this is more than a job, it\'s your next career milestone!

As the Plumbing Team Leader you will be part of our experienced service department. You will use your passion for supporting, training, and educating plumbers within the service department. Acting as the first line of support in the field, you will have the opportunity to teach on the job plumbing skills to our plumbing staff.

What can we do for you?

• Provide stability
• Professional, team-oriented work environment
• Appreciation - Our employees are NOT a number
• 24/7 free onsite gym
• Holiday parties
• Company lunches
• Team breakfasts
• Weekly meetings
• Weekly vendor trainings
• Opportunities for advancement
• Supportive management

Benefits for the Plumbing Team Leader:

• Health, Vision, Dental Insurance
• 401K with company match
• Generous PTO and paid holidays
• Weekly trainings
• Company events
• Staff Appreciation Days/Week
• Short-Term Disability
• Take home vehicle
• Company cell phone
• Uniform
• Base salary from $60,000 - $70,000 plus bonuses!

The Role:

Step into the role of Plumbing Team Leader, where your expertise will truly make a difference. This pivotal position calls for an inspirational leader to MOTIVATE, EDUCATE, DIRECT, and MENTOR our service team to unprecedented heights of success. By holding them accountable to their Key Performance Indicators (KPIs) and offering necessary training, you will lay the foundation for their advancement and our company\'s growth.

The candidate we envision for this role boasts a proven track record of excellence in customer service management and a knack for guiding teams to impressive results. We seek a dynamic, inquisitive individual who leads with unwavering commitment and sets the pace for others to follow. Embark on this rewarding journey with us, and let your leadership light the way to success.

Responsibilities of our next Plumbing Team Leader:

• Develops and implements best operational practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
• Oversees Department spend to include labor, vendor agreements, inventory, and fleet. Responsible for facilities management, inspections, maintenance, repair, and installation to ensure protection of company assets.
• Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly and corrective actions are implemented when necessary.
• Maintains compliance of licensing, permitting, and code requirements.
• Manages and develops service staff to include termination, discipline, accountability, scheduling, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to maximize production.
• Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
• Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy, webinars, and online training programs.
• Provides leadership/coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
• Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
• Conducts job site surveys, field personnel ride-alongs and work evaluations.

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Assist service plumbing special projects as needed.

Requirements of our next Plumbing Team Leader:

• 5+ years of Plumbing experience, Service and Install required.
• 5+ years of Plumbing Management experience preferred.
• Chauffeur\'s License Required.
• Strong knowledge of plumbing systems.
• Proficient in Microsoft Office and Excel.
• Valid driver\'s license and clean driving record.
• Great communication skills; both written and oral.
• Must enjoy leading a team to reach their maximum potential.
• Strong business acumen and desire continue learning.
• Ability to work well in a fast-paced environment with strong personalities.
• Ability to pull reports and analyze data from Service Titan or similar system.

We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.

Work With Your Handz