Job Description

General Statement of Duties

POOL MONITOR

This position may require working a flexible schedule which may include evenings and weekends. Must be able to work other than normal hours and be available to work as scheduled based upon the needs of the department. May be required to work in outdoor elements such as sun, heat and rain. Responsible for observing participant behaviors inside pool area and surrounding area recognizing escalating individuals and groups of individuals, evaluating and interceding as needed including calling 911 to maintain a safe environment for participants and staff. Assists pool staff with Department of Recreation rules enforcement. Ohio Peace Officer Training Commission (OPOTC) or Private Security Training Certification preferred. May be required to assist gate monitor with customer service, revenue collection and gate admittance procedures. Walks the pool deck and communicates effectively with pool patrons and staff. Must have current or be able to pass American Red Cross CPR for the Professional Rescuer / AED and First Aid certifications. Assists in emergencies according to the facility emergency action plan.

Must be willing to take direction from pool manager and pool supervisors. Must have excellent interpersonal skills. Must follow Department of Recreation rules, regulations and guidelines, especially those relating to safety, customer service and finance. Attend pool monitor training session at preseason training, and on-site pool training. Must be 18 years of age or older. Age 21 or older preferred. Must wear Department of Recreation staff wear and maintain a clean and positive demeanor and appearance.

**Employee may be asked to provide assistance and/or accommodations to include participants with disabilities.

Minimum Qualifications (KSAs)

Knowledge:

Interpersonal Skills

Public Safety and Security De-escalation Techniques

CRC Emergency Action Plan Conflict Management

Customer Service Skills

Basic Math

Skills:

Write legibly Use English accurately

Establish and maintain effective working relationships

Provide assistance and/or accommodations to include participants with disabilities

Follow oral and written instructions

Make sound judgments based on

logical analysis and training

Ability to:

Multi-Task Speak effectively on the phone and in person

Explain topics to customers clearly

Determine solutions with limited resources

Perform duties according to the emergency action plan

Use critical thinking to solve problems

Required Education and Experience

Must be 18 years of age or older.

Previous security experience preferred.

Must be able to obtain Department required CPR and First Aid Training, American Red Cross CPR/PR/AED, Bloodborne, and First Aid certifications.

Crisis Prevention Institute (CPI) training preferred.

OTHER REQUIREMENTS

Unexpired certifications must be maintained as part of employment

Must wear assigned Department of Recreation staff uniform and maintain a clean appearance and positive demeanor.

Must be willing to take direction from supervisors and managers.

Must follow Department of Recreation rules, regulations and guidelines, especially those relating to safety and customer service.

This position may require working a flexible schedule which may include evenings, weekends

Working and Physical Conditions

Environmental Conditions:

While performing the duties of this job the employee is subjected to outdoor weather conditions with little to no temperature control, is routinely exposed to the sun, and may be exposed to extreme heat, cold, wind, and rain.

Works on uneven and/or slippery surfaces and is periodically exposed to hazardous conditions/situations and substances. May use training techniques (specific to and not to exceed the training level) for intervening during a physical conflict.

Physical Conditions:

Duties require maintaining physical condition necessary for sitting, standing, and walking for prolonged periods of time and may require light to moderate lifting.

Reaching, pulling, and carrying, manual dexterity, and audiovisual and linguistic acuity required.

Must be able to differentiate between color and shades of color

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