Job Description

Description :At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.Grow your career as a successful Post Travel Specialist within ALG Vacations. In this role, you will be responsible for resolving post travel issues while balancing the customer and business needs. You will provide effective communication via email and phone, express empathy, and focus on resolution while meeting or exceeding specific quality and service metrics.A successful Post Travel Specialist will:

• \xe2\x80\x8b\xe2\x80\x8bFocus on Post Travel problem resolution by researching complaints to determine if the issue is supplier related or if the issue can be resolved internally to decide course of action.\xe2\x80\x8b
• \xe2\x80\x8b\xe2\x80\x8bContact suppliers and customers as needed while managing follow-up by tracking case load utilizing technology platforms to close Post Travel complaints within company service levels. \xe2\x80\x8b
• \xe2\x80\x8b\xe2\x80\x8bCommunicate updates and resolution both written and oral, issue travel credits, and request refunds.\xe2\x80\x8b
• \xe2\x80\x8b\xe2\x80\x8bAnswer Post Travel inbound calls.
• \xe2\x80\x8bReport system and product disruptions to service.
• \xe2\x80\x8bAct as the voice of the customer/TA and provide feedback for process improvements.
• \xe2\x80\x8b\xe2\x80\x8bResolve issues independently.
• Communicate with others via voice and email clearly and concisely.
• Navigate multiple systems including MS Office, internet, and proprietary systems.

A successful Post Travel Specialist will have:

• High School diploma or equivalent experience.
• Exceptional customer service skills, ability to keep existing customers and demonstrate de-escalation techniques.
• Excellent problem-solving skills with the ability to seek creative solutions with a positive outcome.
• Superior attention to detail & strong listening skills.

About Apple Leisure GroupAs North America\xe2\x80\x99s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: management of 5-star and 4-star luxury resorts
• Destination Management Services: Best-in-class destination management services provided by Amstar\xc2\xae DMC and Worldstar\xc2\xae
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club\xc2\xae
• Technology Solutions: Innovative technology solutions provider Trisept Solutions\xc2\xae, connecting over 88,000 travel agents with leading travel suppliers.

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.About APPLE VACATIONSThe # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations\xc2\xae clients have access to flight, hotel, and transfers \xe2\x80\x93 they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.Our ValuesAt ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:Empathy \xe2\x80\xa2 Integrity \xe2\x80\xa2 Respect \xe2\x80\xa2 Inclusion \xe2\x80\xa2 Experimentation \xe2\x80\xa2 Well BeingALG\xe2\x80\x99s Commitment to Diversity & InclusionLiving our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.Benefits at a GlanceWe offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short- & Long-Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

Apple Leisure Group