Job Description

Alida Harper Fowlkes was a celebrated entrepreneur within the city. We celebrate the Alidas of our time- the self-made artisans who cultivate Savannah's contemporary spirit- within the walls of our 173 room hotel. The Alida joins modern life with timeless Southern charm on Savannah's revitalized riverfront. The essence of Southern hospitality.


This individual plays a vital role in enhancing the guest experience by proactively communicating with and accommodating the needs of our high-tier Marriott members and VIP guests before their arrival. This position ensures that all special requests, preferences, and arrangements are seamlessly coordinated to uphold our commitment to exceptional service. By anticipating the guest needs and personalizing their stay, the Pre-Arrival Coordinator helps create memorable experiences while maintaining the highest service standards.

Requested Tasks:

Sending a pre-arrival email to VIP and high Marriott tier guests. Acting as a personal concierge for VIP and high-tier guests. Assist with reservations, amenities, on-site activation knowledge, and suggestions of other Savannah activities. All duties of the Pre-Arrival Coordinator are done in conjunction with the responsibilities of a front desk agent.

Requested Capabilities:

Strong organizational skills. Applicant must be able t balance duties of front desk agent with additional pre-arrival tasks. Attention to detail. Must be guest services driven and have the ability to focus on guest experience.


As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.


We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.



Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.