Job Description

Delaware North Sportservice is hiring part-time Premium Club Supervisors to join our team at Little Caesars Arena in Detroit, Michigan. As a Premium Club Supervisor, you will ensure all food service and hospitality operations are efficiently carried out while guests receive the highest quality of customer service.If you thrive on excitement and want your workday to fly by, apply now to join the game day action.We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.Train and supervise associates and observe job performance.Ensure associates properly set up events for guests; conduct walk-throughs to check for any issues.Ensure all food presentations and displays meet company standards.Ensure responsible alcohol service and reports any violations and that staff is adhering to company policies for alcohol.Resolve guest complaints, with the assistance of the department manager.Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.Ensure all sanitation practices are used and Department of Health guidelines are followed.Performs other duties as assigned.Minimum of 6 months to 1 year of service experience in hospitality industryExcellent guest service skills.Detail-oriented with strong organizational skills.Ability to work accurately, efficiently, and courteously in a high-pressure environment.Good leadership and training skills; ability to teach others as well as delegate tasks.Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.Able to follow job procedures and manager instructions.Basic math skills; ability to accurately account for cash and inventory.

• Standing and walking for entire length of shift
• Ability to lift up to 50 pounds

Delaware North