Job Description

Chapman Automotive Group is one of the largest, top performing automotive retailers across Arizona and Nevada. With over 1900 employees regionally, our workforce is a significant source of pride for our organization. Chapman has been family owned and operated since 1966, and we value the reputation we have built around our unique sales experience. Our rapid growth and resilient culture has cultivated an amazing place to work. Happy employees make happy customers, and we reward individuals who are committed, tenacious, and motivated. We are looking for passionate, talented professionals who want to be part of a fast-paced environment, which embraces career advancement, collaboration, and superior performance. Come join our team!

Chapman 22nd St. Value Center specializes in quality pre-owned sales. This is a great opportunity to join our new Value Center a become a part of a new dealership.

In this role, you are the link between the buyer and their future vehicle. You assist the customer with questions about prospective vehicles, and their ability to purchase. Learning about all of the newest vehicles and technologies on the market is necessary. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Job responsibilities include, but are not limited to:

• Utilize CRM tracking system daily
• Respond quickly to internet, phone and live chat inquiries using email, phone and texting in a professional manner
• Generate sales appointments by means of proactive outbound prospecting and lead activity management
• Handle incoming phone leads
• Present initial financing options based on customer needs
• Check email frequently and respond to inquiries in a timely manner
• Follow up with leads that are not ready to make an appointment or are a no-show
• Participate in team and process development sessions \xe2\x80\x93 keeping positive relationships with teammates, sales teams and dealership management
• Deliver inquiries/messages intended for other sales personnel and departments promptly

Desired Skills, Qualifications, and Experience:

• Automotive industry experience a plus but not required
• Pre-owned vehicle experience a plus but not required
• Available to work flexible hours & weekends
• Team player attitude
• Must have strong work ethic
• Ability to hit sales quotas and closing percentages
• Outgoing and friendly, especially while handling objections
• Strong interpersonal skills, in-person and over the phone
• Persuasive and able to overcome customer objections during the sales process
• Focuses on the customer\xe2\x80\x99s needs to enhance dealership and personal sales
• Eager to learn dealership best practices and advance customer service skills
• Strong verbal and written communication skills a MUST
• Proficiency with CRM and Outlook a plus
• Possess clean driving record and valid driver\xe2\x80\x99s license
• Willing to submit to a pre-employment background check and drug screening

Our rewarding culture

Chapman\xe2\x80\x99s Culture provides a foundation for team members to build a successful career through camaraderie, innovation, growth, and employee engagement. At Chapman you\xe2\x80\x99ll experience coworkers rooting for each other and inspiring others to succeed. We foster a positive, supportive, magnetic environment where our people want to come to work each and every day. Our guiding principles create an incredible employee experience, making our dynamic workforce happier. Our positive experience is translated through the relationships we have with each other, our customers, and every person we encounter.

Our attractive benefits package

We take care of our people with industry leading benefits which allows us - and you - to continue being amazing! We offer medical, dental, company paid and voluntary life insurance, onsite nurse practitioners, voluntary long-term and short-term disability, retirement and financial planning resources, holiday pay, paid time off, employee assistance program, training and development, employee/family car discount programs, and company contributions into 401(k).

Chapman Tucson Market