Job Description

We are looking for a Product Manager II to join our CRM team in Mission, KS! The Product Manager II supports the product development process as a part of the overall product management domain. This role uses customer feedback, business strategy, data/analytics, user experience, and technology to create positive, effective customer experiences. Responsible for supporting the development of departmental products or managing small/less complex products to achieve desired outcomes for the business and customers.

This is a hybrid position - you must reside in/near one of our office locations and be willing to work from the office once per week. Locations include:

• Mission, KS
• Atlanta, GA
• Austin, TX
• Burlington, VT
• Draper, UT

PRIMARY DUTIES / KEY RESPONSIBILITIES

Strategy/Discovery:

• Represent the customer needs and requirements to drive feature implementation and development with associated technology teams.

Planning:

• Map needs with target markets and analyze the market segments to actively pursue
• Define the archetypical users of your products or services
• Understand the "why" behind each Feature and work with the Product Managers to understand the roadmap and supporting KPIs
• Partner with Product Manager to provide input into business case documentation.

Evaluation:

• Use analytics to monitor product KPIs and ensure success metrics are being met. Identify opportunities for testing and product enhancements based on results.

TECHNICAL/FUNCTIONAL SKILLS

• Product Management - Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products. Supports problem resolution, resolves issues and acts on feedback and usage of in-life products. Creates product collateral and monitors results and feedback from product campaigns.
• Requirements Definition & Management - Assists in the definition and management of requirements. Uses standard techniques to elicit, specify, and document requirements for simple subject areas with clearly defined boundaries. Assists in the creation of a requirements baseline and in investigating and applying authorized requests for changes to base-lined requirements, in line with change management policy.
• Relationship Management - Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Helps develop and enhance customer and stakeholder relationships. Develop strong relationships with Product Delivery Manager.
• Innovation - Coordinates and facilitates the communication and open flow of creative ideas between interested parties and the set-up of innovation networks and communities.
• Other duties as needed or required
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor\'s Degree in Business, Marketing, Engineering, Communications, or a related field, plus minimum 2 years\' professional experience; or equivalent combination of education and work-related experience.
• Working knowledge of Product specialty/job area, principles, concepts, and practices.
• Demonstrated ability to translate data into quantifiable actions/deliverables.
• Strong writing ability.
• Work experience in design, development and implementation of product plans.
• Working experience in full product lifecycle methodologies.
• Working experience in creating, prioritizing and recommending epics and features.
• Working experience in in conducting competitive research and analysis.
• Working experience in identifying KPI\'s and other analytics to measure product value.
• Working experience in a collaborative, cross-functional team environment.

CORE COMPETENCIES CRITICAL TO SUCCESS IN THIS ROLE

Autonomy

• Works under routine direction. Uses limited discretion in resolving issues or enquiries. Works without frequent reference to others.

Influence / People Leadership

• Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers and partners. May have more influence in own domain. Aware of need to collaborate with team and represent users/customer needs.

Innovation & Complexity

• Performs a range of work activities in varied environments. May contribute to routine issue resolution.

Business Skills

• Has sufficient communication skills for effective dialogue with customers, suppliers and partners.
• Is able to work in a team.
• Is able to plan, schedule and monitor own work within short time horizons.
• Demonstrates a rational and organized approach to work.
• Understands and uses appropriate methods, tools and applications.
• Identifies and negotiates own development opportunities.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What\'s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual\'s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Cox Automotive