Job Description

Industry/Sector Not ApplicableSpecialism Functional & Industry TechnologiesManagement Level Senior Manager & Summary A career within Functional and Industry Technologies services will provide you with the opportunity to build secure and new digital experiences for customers, employees, and suppliers. We focus on improving apps or developing new apps for traditional and mobile devices as well as conducting usability testing to find ways to improve our clients\xe2\x80\x99 user experience.Our team helps clients transform their business through enabling technologies across marketing, finance and operations in the functional areas such as Maximo and PowerPlant.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm\'s code of ethics and business conduct.

Job Requirements and Preferences:Basic Qualifications:Minimum Degree Required:
Bachelor DegreeRequired Fields of Study:
Computer and Information Science, Computer Engineering, Management Information SystemsMinimum Years of Experience:
7 year(s)Preferred Qualifications:Degree Preferred:
Master DegreePreferred Knowledge/Skills:Demonstrates intimate abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:

• Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc;
• Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management;
• Leads with best practices within solution architecture frameworks, tools and leading practices.
• Utilizes DevOps and CI/CD methodologies / tool;
• Integrating specifications, along with supporting technical tools to validate as-built solutions (e.g., Postman, SoapUI, Swagger, etc.);
• Creating and reviewing technical documentation for customer experience-interfacing solutions;
• Conducting client-facing technical workshops to identify current state, gaps, and opportunities for improvement within the enterprise technology landscape;
• Collaborating with clients and internal product owners and developers to translate requirements, functional specifications, and user acceptance criteria into technical solution designs;
• Managing technical resources and vendors in the creation of technical artifacts and deliverables (e.g., technical spec documents, integration designs, data mapping documents, etc.);
• Providing oversight during the development lifecycle, managing defect resolution, and providing technical input/recommendations during testing phases for customer experience solution implementations;
• Collaborating with internal and client stakeholders to build technology roadmaps and prioritization of initiatives based on understanding of effort, costs, and outcomes;
• Participating in client discussions and meetings while presenting to groups virtually and in person;
• Preparing concise, accurate documents and maintaining project economics while maintaining flexibility for unanticipated issues;
• Creating an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Answering questions and providing direction to less-experienced staff; and,
• Providing timely meaningful written and verbal feedback skills.

Travel Requirements Up to 60%Job Posting End DateLearn more about how we work: https://pwc.to/how-we-workPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlinesFor positions in California, Colorado, District of Columbia, Hawaii, Maryland, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager

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