Job Description

Position InformationAnnouncement Number STAFF - VA - 24346
For questions regarding this position, please contact:Search Support at or 406-994-6468
Classification Title Program Coord I
Working Title Program Coordinator I
Brief Position OverviewJoin the University Student Housing team in providing support in one of our on-campus communities. Work as part of an student development team that provides support and services to on-campus students.
Position Number Multiple
Department Residence Life Administration
Division Auxiliary Services
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $22.05 per hour
Contract Type Classified Hourly
If other, please specify
Recruitment Type OpenPosition DetailsGeneral Statement(USH) at MSU, offers a unique, on-campus living experience for students and their families as they focus on their academic success. Managing 18 active on-campus communities (Residence Halls and Apartments) which are the home of up to 6,500 residents. The departmental mission includes provision of reasonably priced living environments which are clean, attractive, well-maintained, comfortable, and include safety features; ensures the orderly and effective administration of the program through efficient management; and provides a learning environment and related co-curricular programs which promote maturity and academic success.
Duties and ResponsibilitiesEach residence hall has a Program Coordinator (PCI) that is vital to the administrative management of that hall. The PCI interacts with students, university staff/faculty, parents and perspective students on a daily basis while performing the duties of the position.

• Manages the front desk environment in order to create a welcoming yet professional space that provides special services to residents.
• Performs a variety of administrative tasks in support of the operation.
• In partnership with the Community Director, co-supervises 15-25 student desk clerks.
• Coordinates the conduct process with the Community Director and maintains the in-hall conduct systems administrative processes.
• Manages the administration processes and occupancy of the residence hall.
• Maintains a safe and secure environment for residents.
• Responds to a wide breadth of inquiries with information on the department, MSU, policies, conduct information, calendared events, athletic game information, dining hall information, Bozeman, the surrounding area, and community resources, etc.
• And actively participates as part of the team while performing other duties in support of the department\'s mission.

Required Qualifications - Experience, Education, Knowledge & Skills * Progressively responsible administrative experience or an equivalent combination of relevant education and experience.

• Proficient experience using computers and various software packages.
• Customer service experience dealing effectively and diplomatically with a variety of people that may include handling difficult customer service situations.

Preferred Qualifications - Experience, Education, Knowledge & Skills * Demonstrated skills managing through stressful situations.

• Leadership/Supervisory experience coordinating and directing the work of others.

The Successful Candidate Will

• Accurately perform duties in a high traffic office environment with frequent interruptions.
• Efficiently complete work while meeting varied deadlines in a timely manner.
• Work effectively and efficiently in close cooperation with all staff in a team-oriented environment.
• Demonstrate excellent communication skills both verbally and in writing.
• Excellent researching and problem solving skills.
• Follow and explain policies, and procedures.
• Manage difficult situations appropriately and professionally and demonstrate excellent conflict resolution skills.
• Consistently exercise initiative and good judgment.
• Prioritize and organize workload.
• Exhibit a strong sense of self-motivation and self-management.
• Adapt to changing priorities.
• Maintain confidentiality of records and information.
• Share job duties with co-workers as needed.
• Represent the department to others in a professional and courteous manner.

Position Special Requirements/Additional InformationThis job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University\'s rights to assign or reassign duties and responsibilities to this job at any time.
Physical DemandsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

• Normal office environment.
• Work for long periods of time at a computer or talking on the telephone.
• Occasionally move, transport and place items up to 30 lbs of various shapes and sizes.
• May occasionally work evenings, weekends, long hours, or consecutive days during busy periods as the school schedule demands.

This position has supervisory duties? NoPosting Detail InformationNumber of Vacancies Multiple
Desired Start Date Upon successful completion of the search process
Position End Date (if temporary)
Open Date
Close Date
Applications will be:Screening of applications will begin on May 29, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special InstructionsPlease address the qualifications in your cover letter and resume.Questions? Contact Search Support at or 406-994-6468.
Diversity StatementMontana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.In compliance with the Montana Veteran\'s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran\'s preference please complete the veteran\'s preference information located in the Demographics section of your profile.MSU\'s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website:Applicant DocumentsRequired Documents * Resume

• Cover Letter

Optional Documents

Montana State University