Job Description

The essential function of this position within the Problem-Solving Courts is to provide program coordination and case management services and supervision of justice-involved Problem-Solving Court participants. This position works under the supervision of the Director of Problem-Solving Courts.

Examples of Work

• Supervises participants of the Problem-Solving Court.
• Reviews cases at point of entry into the Problem-Solving Court and conducts initial assessment of participant case management needs by utilizing pre-approved instruments to facilitate a multidimensional, comprehensive assessment of each unique program participant.
• Conducts new participant intake and orientation.
• Refers clients for housing, food, transportation, and other basic needs identified through the assessment process.
• Reviews and compiles information and provides status reports to the judge through periodic reports.
• Engages in direct contact with participants on a regular basis and/or prior to each scheduled court appearance.
• Assists participants in obtaining necessary resources to achieve case management goals.
• Works with participants to identify and eliminate barriers from attending/completing treatment activities (e.g.: issues of food, housing, transportation, and childcare).
• Continuously monitors and evaluates each participant\'s progression, developing corrective action plans as needed.
• Maintains accurate documentation of services, service objectives, and outcomes.
• Maintains participant related data systems, including case notes.
• Prepares case management related reports detailing information for service attendance and participation, outcomes, achievements, compliance, and non-compliance.
• Facilitates monthly/quarterly stakeholder meetings with various community agencies.
• Collects and maintains participant level data related to local funding or federal grant requirements.
• Completes local and federal level data collection activities and reports.
• Actively participates in participant/program-related court sessions/hearings, case plan/case transfer conferences, team meetings, and trainings.
• Presents participant information in open court sessions to judges and team members.
• Performs observed specimen collections for random drug and alcohol testing following strict collection procedures for all program participants and individuals referred by the general courts.
• Assists in the preparation of Problem-Solving Court quarterly and annual performance reports for State and Federal agencies.
• Serves as liaison for the Problem-Solving Courts with the judiciary, constitutional officers, other criminal justice agencies, treatment providers, and various community agencies.
• Advocates for sanctions and/or incentives for program participants to the judge in open court.
• Develops and maintains working relationships with Problem-Solving Court Program team members and their agency leaders.
• Assists public in person, by telephone, and via correspondence, providing case status information and referrals to appropriate community agencies.
• Attends technical or professional workshops or seminars to improve professional skills.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Possesses personal characteristics of maturity and professionalism with a sincere desire to work with recovering individuals.
• Ability to act as a positive role model, providing participants with guidance and support.
• Ability to deliver a therapeutic approach of being empathetic, respectful, and motivational, while encouraging participants to take responsibility for their lives.
• Ability to maintain accurate records.
• Skilled in the use of computer hardware and software including word processing, spreadsheets, databases, email, etc.
• Ability to manage projects and multiple priorities simultaneously.
• Ability to work effectively under stress.
• Ability to communicate and use interpersonal skills to interact with a diverse array of professionals and participants to sufficiently exchange or convey information and to receive direction.
• Ability to adhere to highly professional and ethical standards.
• Ability to adhere to strict boundaries and professional ethics in the care of others.

Open Requirements/Supplemental Information

• 4-year degree in social sciences or comparable combination of education/work related experience required.
• Experience in social service setting with working knowledge of case management systems and planning techniques.
• Knowledge of substance use and mental health disorders, drugs of abuse, and the addiction/recovery processes along with related resources.
• Knowledge of the child-welfare system/case management.

Physical Requirements:

• Sedentary work including occasional lifting of up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school\'s name, classes taken, grades received, type of degree, and date degree was conferred.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran\'s preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran\'s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs
Attention: Veterans\' Preference Coordinator
11351 Ulmerton Road, Suite 311-K
Largo, FL 33778-1630
Email:

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

City of Jacksonville