Job Description

Job Code360058 Admin Offcr/SrIndiv ContribSub-Unit058Time StatusFull-timeUnion00 - Non Union, Exempt or TemporaryBasic QualificationsBachelor\'s degree plus 6 years of directly related experience in program management. Some supervisory or team management experience required.Additional Qualifications and SkillsIf you have some, but not all of the following, you are encouraged to apply; we value employees with a willingness to learn:

• Strong customer service skills
• Project management experience
• Demonstrated success in launching, implementing, or improving systems or standard operating procedures.
• Strong team-builder with an ability to build productive relationships and lead work across all levels across a diverse organization.
• Skill in managing multiple diverse activities simultaneously, while operating with speed, accuracy, and strong judgment.
• Proven organizational, creative problem-solving and analytical skills.
• Experience with Salesforce and ZOOM a plus.
• Experience working with US State, Local, or Federal Government agencies or with nonprofit/NGO agencies is not required, but a plus.
• Experience with fellowship and funder relationships is also a plus.

This position must be flexible to work longer hours, nights, and weekends, while programs are in session. Some travel may also be required. Program Directors are required to work in-person on-campus for some programs. Programs are typically 1 week long but may vary. When not on program, Program Directors have flexibility to work remotely up to 3 days/week.Additional Informationand see yourself at Harvard Kennedy School.We regret that the Harvard Kennedy School does not provide visa sponsorship.
Harvard University requires pre-employment reference and background checks.
Harvard University is committed to supporting a healthy, sustainable learning and working environment.This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year, though required to be on campus every day when running a program. Specific days and schedule will be determined between you and your manager. The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.Salary Range: $87,700- $150,900
Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate\'s relevant experience, and internal equity.DepartmentExecutive EducationPre-Employment ScreeningEducation, IdentityJob FunctionGeneral AdministrationPosition DescriptionAs a Program Director, you will represent HKS, Executive Education to faculty and program participants in your portfolio of programs as well external partners/vendors. In this capacity, you will manage:PROGRAM MANAGEMENT

• Manage all aspects of admissions and enrollment process, including admission decisions and fellowship/tuition assistance award decisions.
• Review, enhance and implement existing marketing and outreach strategies, in coordination with the Executive Education marketing team and Senior Director. Strategy may include direct mail, conference participation, third party funding relationships, recruiting meetings, and/or sales visits to target groups.
• Key contributor during the launch process of new programming.
• Manages communication strategy and processes with prospective participants.
• Organize reports and data for faculty chair(s) and Senior Director of program management.

PROGRAM DELIVERY

• Lead a delivery team in 6-8 new and existing programs, ensuring all aspects of program development and implementation are planned, managed, and executed at the highest standards.
• Direct each program\'s operations, including all aspects of logistics, faculty relationships, curriculum management, and coordination with custom clients, as needed.
• Develop strong working relationships with faculty chair; staff faculty chair for program activity as appropriate; Consulting with faculty chair on major program related activity and/or decisions as needed. Responsible for informing faculty chair about standards within EE, such as faculty comp guidelines and the process related to the hiring of teaching assistants.
• Negotiate with new and existing external vendors, sign contracts on behalf of the program for offsite events.
• Take the lead in anticipating and resolving issues and escalating to the senior director as needed.
• Manage processes to ensure program participants are supported before, during and after the programs, online and in person.
• Act as project manager for new and existing programming.
• Review program evaluations with faculty chair(s) to determine and implement changes in program content for future offerings.

OPERATIONAL LEADERSHIP

• Exercise financial management and oversight of assigned programs, including budgeting, faculty compensation and fulfilling all required reporting processes, including financial reconciliation and the Program Review & Outlook (PRO) process. Track and comply with any external reporting requirements; for example, with third party payers.
• Responsible for grant/gift submissions and reporting.
• Seek opportunities to develop and lead improvements to standard operating procedures across all programs.
• Maintain and clearly communicate to program leadership key data on enrollment, content, program highlights, performance, etc.

TEAM MANAGEMENT

• Manage staff assigned to program; ensuring a high level of professionalism, teamwork and focus on customer service. Review staff work; completes program staff evaluations after each program.
• Mentor and assist in the professional development of junior staff.
• Maintain a high level of professionalism and focus on customer service within the program team, to sustain excellence.
• Demonstrate knowledge, skills, and comfort with best practices for online, on-campus and offsite learning.
• Contribute to program and department improvements.
• Other duties as needed.

School/UnitHarvard Kennedy SchoolJob SummaryHarvard Kennedy School Executive Education (HKS Exec Ed) is the premier worldwide source for executive-level leadership development focused on public service. Exec Ed operates as a department within HKS and provides 80+ programs ranging from 1 to 4 weeks in length to 4500+ participants each year. Programs are delivered online, in-person, or a combination of both, and are offered as open enrollment via an admissions process or as custom programs focused on the needs of public service or government organizations, sponsors, or donors. Exec Ed is a critical piece of the HKS mission to improve public policy and leadership so people can live in societies that are more safe, free, just, and sustainably prosperous. Programs are led by faculty and attract accomplished public leaders from around the world, with roles in the government, nonprofit, multilateral, and corporate sectors.Position Summary
Harvard Kennedy School (HKS) seeks a Program Director to join our Executive Education team. Reporting to the Senior Director, Program Management, the Program Director manages an assigned portfolio of 6-8 executive education programs. Programs include both new and existing. The Program Director is responsible for leading all aspects of assigned programs, including coordinating faculty effort, ensuring participant satisfaction, managing operational staff, grant/gift submission and reporting as needed and achieving financial targets, to ensure that Executive Education programs are delivered with excellence. We seek collaborative, adaptable candidates who love the details of programs and events, are driven by working with others on a fast-paced team and are excited about having an impact on our world by supporting leaders from around the country and the world. We are committed to fostering a diverse and inclusive team culture and seek candidates who share our values and commitment.Commitment to Equity, Diversity, Inclusion, and BelongingHarvard Kennedy School\'s Mission and Commitment to Diversity, Equity, and Anti-RacismAt Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership-because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies. Learn more about Harvard Kennedy School\'s commitment to Diversity Equity, and Anti-Racism.BenefitsWe invite you to visit Harvard\'s Total Rewards website ( ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work FormatHybrid (partially on-site, partially remote)LinkedIn Recruiter Tag (for internal use only)#LI-ES2Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Harvard University