Job Description

DESCRIPTION

Program Manager, Procurement Services - Amazon Grocery Logistics (AGL) is looking for Services Procurement Program Managers with proven procurement and project management experience. At Amazon, we strive to be Earth\'s most customer-centric company where people can find and discover anything they want to buy online. In this fast-paced, high-growth environment, making data driven decisions is critical. The Services Procurement team supports nationwide Amazon Grocery Logistics services programs for Stores, Fulfillment Centers, and Distribution Centers. This role requires the management of new and existing procurement programs, scoping and creating project plans, coordinating and driving execution, and clear communication to senior management. Cross-team coordination, program management and procurement skills are essential.
The primary responsibilities of this role include, but are not limited to, the following:
\xc2\xb7 Manage new and existing procurement programs, successfully delivering results across multiple Amazon organizations.
\xc2\xb7 Influence design and development of strategic procurement programs.
\xc2\xb7 Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.
\xc2\xb7 Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers, escalating as appropriate.
\xc2\xb7 Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
\xc2\xb7 Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions.
\xc2\xb7 Maintain service levels across multiple vendors/providers ensuring services.
\xc2\xb7 Own and execute large-scale process improvement opportunities within new business launches and existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.
\xc2\xb7 Utilize standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives.
\xc2\xb7 Manage or coordinate tactical procurement services and daily operations including Purchase Orders and Invoice management.

Key job responsibilities

• Manage new and existing procurement programs, delivering desired results across multiple Amazon organizations. Example of nationwide procurement programs we support include Janitorial services, Pest Control, Powered Equipment, Waste/Recycling Streams, Security, PPE Supplies, as well as many other services categories.
• Drive supplier relationship development by holding regular business reviews to assess performance and areas of opportunity
• Influence design and development of strategic procurement programs.
• Create and manage program communication, accelerating progress by driving clear and timely decisions, removing obstacles and escalating as appropriate.
• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects and using this data to drive/influence business decisions.
• Work directly with external providers, customers, and partner teams to create and deliver scalable solutions.
• Execute and own large-scale process improvement opportunities within new business launches existing processes and controls, including defining scope, goals and deliverables in collaboration with senior leadership and stakeholders.
• Utilize numerous standard analytical tools to analyze business metrics for optimization and derive actionable recommendations to meet business and procurement objectives.
• Ensure service levels across multiple vendors/providers ensuring quality services. This includes management of day-to-day program escalations such as vendor concerns, vendor performance support, scoping changes, and many other days to day field team needs across the services portfolios.
• Develop and manage tactical procurement services and daily operations including Purchase Orders and Invoice management.
• Recognize and resolve issues and provide hands-on support to ensure procurement programs operate successfully across all locations.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Chicago, IL, USA | Irvine, CA, USA | Nashville, TN, USA | New York, NY, USA | Santa Monica, CA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor\'s degree

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Master\'s degree
- Advanced data analysis skills; the ability to extract and synthesize data in order to make data-backed business decisions.
- High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
- Excellent oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
- 5+ years of relevant procurement and/or program management experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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