Job Description

What we offer

• Excellent health benefits plan, which includes day 1 eligibility for medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time off package
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job summary

We are seeking a highly organized and adaptable Program Manager to oversee a portfolio of projects. The Program Manager will be responsible for coordinating and monitoring a range of project activities, ensuring that resources are aligned with program goals, and tracking project status and performance metrics. This candidate will represent the IT and Business stakeholders during the development and implementation of the Program\'s overall strategy.

You will

• Work closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, and timing for new initiatives
• Coordinate and delegate cross-project initiatives
• Identify key requirements for cross-functional teams and external vendors
• Develop and manage budget for assigned projects as needed, and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the organization
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Work directly with internal departments to ensure successful adoption. This may include training material creation, training execution, user documentation.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Utilize process improvement skills to assist business and IS with documenting current and future processes to identify the overall program needs.
• Facilitate the creation of business cases, program roadmaps, and program governance structures to support Project Managers. Provide presentations to IS Governance Board for approval and prioritization.
• Identify the key project interdependencies across the program that may impact IS and other functional areas.
• Identify, track, and manage program level risks and issues. Serve as escalation point to resolve program issues, remove roadblocks, formulate contingency plans and communicate status to programs executive leadership team.
• Function as central point of program communication and status for program team members, stakeholders, management and executives.
• Responsible for overall program success. Engaging with Franchises, Headquarters business divisions and IS Leadership to determine if success is being met.
• Gather post-implementation feedback of the system and its deployment to leverage improvements in future processes and releases.
• Provide input to improving the solution delivery life cycle employed.
• Participate in assigned development planning and prioritization sessions as needed.
• Develop in-depth Subject Matter Expert (SME) knowledge in areas assigned and share this knowledge with other team members.
• Assist in user acceptance testing efforts.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Experience in web-based system development using Microsoft technologies, mobile solutions and/or business intelligence preferred.
• Proficiency in the Microsoft Office Suite; Visio preferred.
• Strong analytical and program management skills required, including a thorough understanding of how to interpret customer business needs.
• Ability to work in a fast-paced, high pressure office environment.
• Strong analytical/problem solving skills.
• Possess a strong desire for quality by understanding the overall program needs.
• Ability to work independently and on complex team projects, as needed.
• Self-motivated, self-directed, results-oriented, and customer-focused.
• Ability to respond to change and able to handle ambiguity.
• Excellent time management, organization, and prioritization skills.
• Successfully engage in multiple initiatives simultaneously.

About SERVPRO

For more than 50 years, SERVPRO\xc2\xae has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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