Job Description

Job Title: Program Secretary I

Full time

Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

Program Secretary I Benefits and Pay range:

• Salary: $14.27 - $17.84 DOE
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403 (b) Retirement Plan
• Paid Vacation & Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program

Program Secretary I Summary: The Program Secretary l is responsible for all daily tasks related to administrative functions of assigned clinical programs. This position is embedded with assigned clinical programs and works in conjunction with both clinical and support services managers.

Program Secretary I Responsibilities and Qualifications: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Ensure the provider scheduler is accurate and up to date with all vacation, sick, holidays, and training days on scheduler.
• Assist program managers and clinical staff with organizing meetings, trainings, and interviews. This will include making material packets/binders and copies as needed.
• Navigate client profile, client and provider scheduler, admin services, and reports in Credible Electronic Health Record (EHR).
• Facilitate inter-office mail pick up and employee mailbox maintenance.
• Distribute client satisfaction surveys to clients at the appropriate time as noted in the schedule book.
• Maintain Involuntary Services and Crisis Services Report in Credible BI and Tableau.
• Facilitate crisis protocol for clients in need of urgent services.
• Support program staff to ensure the smooth operations of the agency.
• Other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.

Competencies: To perform the job successfully and to meet the standards of professionalism, this individual should demonstrate the following competencies:

• Job Knowledge
• Experience in gathering client information.
• Experience in taking in and transferring client information to EHR or electronic databases.
• Experience in using either Excel or Tableau reports.
• Use of Technology
• Navigate Microsoft Office Word and Excel.
• Learn ADP Workforce.
• Learn Credible EHR.
• Learn Zoom chat features.
• Learn Tableau report features.
• Customer and Coworker Service
• Maintain a calm and professional manner.
• Manage difficult or emotional client situations.
• Interact and coordinate with clinical providers.

Program Secretary I Education/Experience: To perform the job successfully the following education and/or experience is requested.

Required:

• High school diploma or GED.
• Two years of office experience.
• One year of client information data input experience.
• One year of client scheduling experience.
• Valid Oregon drivers license, insurable driving record. Personal automobile insurance is required if clients are transported, or any agency business is conducted by the employee using their personal vehicle.

Preferred:

• One year of clinical or behavioral health office experience.
• One year of clinical provider scheduling experience.
• EHR experience.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.

PI224589012

KLAMATH BASIN BEHAVIORAL HEALTH