Job Description

Summary

This position is in the Community Care Service (CCS) at West Texas VA Health Care System (WTVAHCS). The position provides administrative support to the Director, CCS as well as multiple complex programs and subordinate supervisors aligned under CCS. The position will provide support for clerical tasks, programs, data collection, analysis, and reporting. The Program Support Assistant will assist clinical and administrative staff in expediting reports from various sources.

Overview

• Accepting applications

Open & closing dates

12/21/2023 to 01/16/2024

Salary

$42,022 - $54,625 per year

Pay scale & grade

GS 6

Location

1 vacancy in the following location:

Remote job

No

Telework eligible

Yes\xe2\x80\x94as determined by the agency policy. Employee must live within the local commuting area of West Texas VA.

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent -

Work schedule

Full-time -

Service

Competitive

Promotion potential

None

Job family (Series)

Supervisory status

No

Security clearance

Drug test

No

Position sensitivity and risk

Trust determination process

Announcement number

CAZM-12255922-23-SSP

Control number

767504300

This job is open to

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

Duties

The Program Support Assistant will perform work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization\'s program operation. Coordinates incoming data from a variety of sources for a variety of programs. Reviews documents, reports, and/or applications for omissions and inconsistencies, and ensures data entry is complete and accurate. Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data. Performs a basic analysis of the data and generates a variety of reports.

Maintains automated system of program-specific data to track project milestones, progress reports, funding accomplishments, compliance strategies, etc. The incumbent enters data and ensures reporting requirements are met using web based national, VISN, and local reporting software. The incumbent plays an important role in accurate data entry and automation of information to produce various reports to be used for the Community Care program, such as workload, productivity, and network provider adequacy reporting. Incumbent considers the inter-relationships of the reports and multiple uses of data generated. Prepares reports for management to review and submit to VISN and/or Central Office.

Designs, delegates, and monitors office procedures that support patient care, freeing the clinical providers to provide direct patient care. Obtains, organizes, files, and retrieves reports, correspondence, and numerical data for use in preparing status reports, briefings, and presentations. Analyzes workflow to determine potential problem areas and either makes recommendations or enacts changes to correct these areas to improve coordination between various units, offices, or departments. Identifies and recommends ways of eliminating, consolidating, simplifying, or improving procedures and processes. The incumbent coordinates inspection/survey schedules, inspection/survey correspondence, and compiles results for submission to management.

Incumbent performs office automation duties using such software applications as electronic mail, desktop publishing, calendar, spreadsheets, and database and/or graphics. Performs program support functions for one or more agency programs with a variety of technical needs. Performs general program support work such as the collection, compilation, research, and/or tracking of data and program information.

Provides meeting management/recording, clerical or technical supply support work necessary to ensure the effective operation of ongoing program and service activities. Serves as the CCS ADPAC and assists with VistA review bi-yearly and submits access changes as necessary. Assists Director and Administrative Officer with annual budget. Serves as Clerk on all Fund Control Points in CCS. Serves as PIV Sponsor for CCS. The incumbent is the service Records Management Liaison. Incumbent is the employee travel subject matter expert and manages official travel arrangements for the service\'s senior leadership officials. Incumbent is considered a subject matter expert for time and attendance and is primary timekeeper

Receives requests from various entities within and outside the service or organization and assembles requested information. Prepares and follows up responses from the Director, CCS office to ensure completion as necessary. Determines and collects relevant information from an assortment of sources for service level office management.

Serves as subject matter expert regarding administrative process for referrals, community providers, and patient complaints. Participates in problem solving on operational issues or procedures in team meetings, performs administrative follow up actions. The incumbent resolves provider issues, questions, or concerns to ensure ongoing patient and provider satisfaction, efficient communication, and problem resolution related to Care Coordination referrals.

Work Schedule: Monday to Friday 8:00am to 4:30pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Community Care Service)/PD006760
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Note: This is a Bargaining Unit Position

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of editing and (re)formatting in electronic word processing documents prepared by clinical program staff who are not trained in advanced word processing. Experience converting documents from other formats into material that can be utilized in word processing or spreadsheets. Apply use of advanced functions and understanding of office productivity software to identify and correct unnecessary functions and remove extraneous hidden material. Applying advanced knowledge of document preparation to generate table of contents, lists, manage paragraph styles, create letter templates, insert simple and advanced informational tables, use of document sections in formatting, and management of document revisions. Knowledge of correct grammar, style and format, punctuation, spelling, sentence structure, and vocabulary. Skill in transcribing both written notes and audio recordings in final form. Must have knowledge of basic medical terminology to communicate and handle patient care issues between providers, Veteran, and their families. Apply advanced knowledge of spreadsheet software to create complex tables and charts to illustrate program effectiveness. Experience collecting information from various sources to create a variety of documents for reports, educational materials, and outreach.

There is no educational substitution for the GS-06 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM\'s Career Transition Resources website which can be found at .

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee\'s credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an .

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Federal government of the United States