Job Description

Project Manager

As a leader in the Telecommunications space, we provide Innovative Solutions to our customers. We provide commercial businesses with the most up to date technology to fulfill their Telecommunication needs by partnering with Agents and Master Agents in the industry. We have an inclusive customer and employee centric culture which results in high performance, productivity, and retention.

Brief Role Description:

The Project Manager is responsible for the accurate and timely implementation of large and/or complex orders from sales handoff through billing completion. This includes coordinating between internal teams, monitoring external vendors and ensuring all customer communication is prioritized throughout the order or project lifecycle. The customer and agent experience are ultimately the responsibility of the Project Manager.

Responsibilities:

• Serve as the single point of contact for the customer and agent during the installation process.
• Hold internal and external kick-off calls with customer, agent and vendors to review project, order details, installation process, required documentation and billing expectations.
• Chair Technical Review calls for Hosted and SD-WAN deployments ensuring proper technical contacts are included to develop agreed upon deployment configuration.
• Develop Project Plans that are updated daily and shared with the customer and agent weekly via scheduled Project Status calls.
• Proactively track orders in all systems ensuring all tasks are completed on time and accurately so orders flow through the installation process.
• Coordinate with other key function areas within the installation process: Sales Engineering, Carrier Access, Logistics, Translations, IP Engineering, Field Services, LNP and Billing.
• Escalate any potential installation delay to the appropriate team(s) and follow-up to ensure all roadblocks are removed.
• Provide valuable input for process improvement, working in conjunction with Product Management, Engineering, and IT.

Requirements:

• 3-5 years telecommunications experience including advanced knowledge of telecommunications products and delivery mechanisms
• Operations, service delivery and support experience required
• Strong Project and Time Management skills
• Highly organized
• Ability to think outside the box and be a Problem Solver
• Excellent Communication Skills, both written and verbal
• Comfortable interacting with all levels of management
• Working knowledge of Microsoft suite of products
• BA/BS Degree a plus
• Project Management Professional designation not required but is a plus

For more information please contact Jada Howard, jada.howard@gogpac.com or call/text (708) 277-6889

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