Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life\xe2\x80\x99s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers\xe2\x80\x99 evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.A day in the life of an Inside Coordinated Property Adjuster:Spend your day handling claims virtually from home.Handle escalated claims files that have complex contents or additional living expense damages.Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.Negotiate claim settlements with customers in accordance with business unit standard methodologies.Coordinate with structure adjusters to ensure holistic handling of the claim fileUse data and analytics to tell a story and influence decision making.If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.Must reside within Central Standard Time ZoneYou\'ll wear a few hats that will require a level of experience:The Customer Service Expert \xe2\x80\x93you\xe2\x80\x99ll live into Allstate\xe2\x80\x99s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.The Investigator \xe2\x80\x93 you\xe2\x80\x99ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator \xe2\x80\x93 you\xe2\x80\x99ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You\xe2\x80\x99ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.The Negotiator \xe2\x80\x93 You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.The Problem Solver \xe2\x80\x93you\xe2\x80\x99ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.The Recorder \xe2\x80\x93 you\xe2\x80\x99ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You\xe2\x80\x99ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.Schedule:Monday \xe2\x80\x93 Friday; 8 am - 5 pm with rotational Saturday dutyThis role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.Preferred Qualifications:Have a High School Diploma/GED or higher (Bachelor\xe2\x80\x99s Degree preferred)3+ years of previous experience handling property insurance claims preferred.Have prior experience using estimating software like Xactimate for complex contents estimating preferred.Value providing an effortless customer service experience.You enjoy the ability to work independently starting your day from home.View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.Are organized and able to multi-task in a fast-paced environment.Are known for clear and professional communication \xe2\x80\x93 both written and verbalAre Bilingual and/or having prior military experience- it\xe2\x80\x99s a plus.You\xe2\x80\x99re provided with comprehensive training:The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day workOngoing training opportunities for continuous improvement happen regularly on the jobNotice of Licensing Requirement:As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.Sign On Bonus:You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.**Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.Allstate Benefits:Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you\xe2\x80\x99ll enjoy a Total Rewards package that includes:Competitive pay with needed support for continuous development and career advancement.Flexibility in scheduling and a time off policy that helps support your work/life balance.Initial and ongoing training to get you proficient in your new role.Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.#LC-YC1This position is not available for Alaska, California, Hawaii, Washington, and Puerto Rico residentsSkills Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Time Management, Working IndependentlyCompensation Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn\xe2\x80\x99t just a job \xe2\x80\x94 it\xe2\x80\x99s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You\xe2\x80\x99ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we\xe2\x80\x99ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click \xe2\x80\x9c \xe2\x80\x9d for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click \xe2\x80\x9c \xe2\x80\x9d for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the \xe2\x80\x9cEEO is the Law\xe2\x80\x9d poster click \xe2\x80\x9c \xe2\x80\x9d. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click \xe2\x80\x9c \xe2\x80\x9d. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company\xe2\x80\x99s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee\xe2\x80\x99s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee\'s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate