Job Description

Do you have a passion for training and working directly with Providers? Do you have a background as an Emergency Medicine Scribe?

QTC is seeking a Provider Training Specialist to support our Central Region. This position is fully remote with up to 30% travel. Ideal candidates would reside in the following states, Arkansas, Iowa, Illinois, Kansas, Louisiana, Minnesota, Missouri, North Dakota, Nebraska, Oklahoma, South Dakota, Texas, or Wisconsin.

At QTC, the nation\xe2\x80\x99s largest provider of disability and occupational health examination services, we are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and quarterly bonuses
• Tuition reimbursement
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

Job Summary

The Provider Training Department supports QTC\xe2\x80\x99s key strategic initiatives by supplying a functional provider network trained on the client\xe2\x80\x99s contractual requirements and expectations. The Provider Training Specialist\xe2\x80\x99s main responsibility is to ensure the providers are properly trained on the requirements of the client and all appropriate QTC software by: providing instructor-led training\xcd\xbe acting as a mentor to address provider training needs; and ensuring the effectiveness of QTC\xe2\x80\x99s provider training programs. In addition, this role will work with various departments within the company in company-wide project initiatives and to ensure provider training is in line with business needs. Technical training will be provided to the right candidates.

Essential Duties and Responsibilities

• Provide instructor- led training to providers of multiple specialties and other ancillary staff on QTC Proprietary Software and client contractual requirements and expectations, to include just-in- time support, conference calls, WebEx sessions as needed
• Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
• Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any Participate in collaborative meetings to discuss process improvements.
• Provides detailed assessment of provider training progress and collaborates with the Provider Training Supervisor to strategize pathways for provider success
• Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
• Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
• Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
• Work with the Provider Training Supervisor and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
• Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
• Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
• Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
• Develop strong partnerships and collaborative relationships with providers, business partners and staff
• Participate in departmental and company-wide projects
• Perform other duties and responsibilities as assigned

Competencies:

• Strong analytical and problem solving skills
• Proficient with MS Office
• Demonstrated success in the mentoring, coaching and teaching of others
• Demonstrated understanding of training methodologies
• Excellent customer service/soft skills
• Advanced verbal, presentation and written skills
• Proficient in medical terminology
• Ability to work independently and in a team-oriented environment with a strong attention to detail
• Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through
• Ability to work effectively with people from diverse backgrounds
• Must be flexible and adaptable to change
• Must be willing to travel up to 30% (Travel expenses reimbursable by QTC)
• Must be able to adhere to QTC Telecommuting Policies and work remotely in a private, quiet space

Education and/or Experience: (includes certificate & licenses)

• Bachelor\xe2\x80\x99s degree from an accredited college in Healthcare Admin or related discipline, or equivalent experience/combined education
• Minimum 2 years of experience as a QTC Medical QA Specialist and/or working knowledge and experience as an Emergency Medicine Scribe required
• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, ) is a plus
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Salary Range:

$60K - $67K

Pay and benefits are fundamental to any career decision. That\'s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available .

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Glossary

Provider

Physicians, Nurse Practitioner, Physician Assistants, Mental Health Providers, Audiologists, Dentists, Optometrist/Ophthalmologists, etc.

QTC Propriety Software

Software designed with medical exam forms aligned to client\xe2\x80\x99s exam requirements

Clients

Veterans Administration and other government agencies

UAT

User Acceptance Testing: Final stage of any software change request lifecycle before go-live

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Experience Required

• Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, etc.)
• 2 year(s): \xe2\x80\xa2Minimum 2 years of experience as a Medical QA Specialist or related field (e.g., project management, operations, analytics, claims examiner, etc.) \xe2\x80\xa2Vocational training in specific aspects of job functions and /or demonstrated ability to perform assigned tasks, preferably in a medical related area of study (e.g., LVN, LPN, EMT, MA, Military Medic, etc.)

Education Preferred

• Bachelors or better in Health Administration or related field

Skills Preferred

• Critical Thinking
• Problem Solving
• Communication
• Builds Relationships

Behaviors Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations Preferred

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management