Job Description

:

Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program to manage the risk of our customer portfolio and sustain compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act and FINRA expectations and requirements.

The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business.

Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.

Job Responsibilities:

• Perform detailed QC reviews for processes within the CCB Customer Escalations program
• Self-manage business-as-usual (BAU) QC Case Queue with attention to Service Level Agreement (SLA) in addition to ad-hoc management priorities, timelines, and deliverables
• Retrieve assigned work in the new business processing system and accurately complete in a timely manner/ assign work to team members
• Ability to positively influence and collaborate with peers and partners to bring solutions for day-to-day tasks and initiatives that meet regulatory requirements, efficiency expectations, and business objectives
• Subject matter expert in all programs in which QC is provided
• Analyze completed cases to ensure that analysis is completed and all required and relevant documentation supporting each review is provided

Qualifications and Required Skills:

• Bachelor\'s degree preferred or equivalent experience required
• Minimum of 5 years of experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) required and data analytics preferred using Excel, Access

About Us:

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase