Job Description

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title: Quality Assurance and Training Specialist I/II/III

Department: Employment & Training Services Department (ETSD)

Reports To: Compliance & Quality Assurance Manager

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N3 (I), N4 (II), N5 (III)

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: Yes

General Functions:

The Quality Assurance and Training Specialist I/II/III provides quality assurance and training for the Employment and Training Services Department (ETSD) on data assurance and program compliance while ensuring departmental needs encompass the set goals and expectations for services. In addition, this position will be responsible for staff training in all areas, especially in data assurance and accreditation.

Duties and Responsibilities:

Quality Assurance & Training Specialist I

• Provide training and guidance to staff for all ETSD services and provide follow-up engagement surveys to monitor new employee progress, training needs and responses to training.
• Prepare hard copy training materials such as agendas, module summaries, videos, presentations and handouts.
• Prepare training locations by ensuring you have all of the tools, technical equipment, and resources needed to teach effectively.
• Assist in updating and reviewing program documents, such as intake forms, orientation packets, and workshop schedules.
• Conduct file reviews for staff to ensure program compliance.
• Maintain confidentiality according to regulations, policies, and procedures.
• Demonstrated understanding of Compliance home visit procedures, assist and conduct home visits as needed.
• Perform all other related duties as needed and assigned.

Quality Assurance & Training Specialist II

• Consistently perform all duties/responsibilities of the Quality Assurance & Training Specialist I with a higher level of proficiency.
• Assist in meeting established goals and objectives of all ETSD grants.
• Aid in program expansion and new community services.
• Provide queries and information in the ETSD Databases to Compliance & Quality Assurance Manager, Quality Assurance Training Lead, Quality Assurance & Training Specialist III, and ETSD Managers as needed to track services.
• Oversee general administrative duties, such as coordinating enrollment, scheduling training times and locations, and sending invitation information to all trainees.
• Ensure the updating and accuracy of ETSD websites.
• Monitor ETSD data systems for performance and outcomes in partnership with Quality Assurance & Training Lead and ETSD program managers.
• Maintain tracking spreadsheets of staff training to ensure long-term goals are being met.

Quality Assurance & Training Specialist III

• Consistently perform all duties/responsibilities of Quality Assurance & Training Specialist I/II with a high level of proficiency.
• Proficient in CARF accreditation requirements and monitors for updates in partnership with the Quality Assurance & Training Lead in order to notify ETSD programs and staff of changes.
• Track and provides training to staff in the areas of data assurance and accreditation.
• Create and provide reports to the Compliance & Quality Assurance Manager, Quality Assurance & Training Lead and ETSD Leadership.
• Monitor the file reviews by staff persons and programs to ensure compliance and training needs.
• Develop individual training plans for staff to improve performance outcome.

Job Specifications:

• Excellent verbal and written communication skills.
• Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Demonstrated ability to compute ratios and interpret graphs.
• Strong problem-solving skills and ability to coordinate multiple activities.
• Strong organizational and time management skills.
• Demonstrated ability to work as an active participant in a team environment.
• Strong computer skills.
• Strong group and team facilitation skills.
• Maintain a positive working relationship with CITC staff.
• Must maintain confidentiality at all times while displaying a professional disposition.
• Demonstrated knowledge and understanding of the social, health, education, and training and cultural needs of the Alaska Native and American Indian community.
• Demonstrated knowledge of Alaska Native and American Indian values and belief systems.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

Quality Assurance & Training Specialist I

• High School Diploma or GED.
• Minimum of one year of program training, quality assurance or case reviewing/compliance.
• Minimum of one year working in a database system.
• Continued employment is contingent upon receipt of satisfactory state and federal background check.

Quality Assurance & Training Specialist II

• Associate\xe2\x80\x99s degree in Business Administration/Management or similar field. Relevant experience may substitute for the education requirement on a year-for-year basis.
• Minimum of two years of program training, quality assurance or case reviewing/compliance.
• Minimum of two years working in a database system.
• Continued employment is contingent upon receipt of satisfactory state and federal background check.

Quality Assurance & Training Specialist III

• Bachelor\xe2\x80\x99s degree in Business Management or similar field. Relevant experience may substitute for the education requirement on a year-for-year basis.
• Minimum of two years of program management or program monitoring experience.
• Continued employment is contingent upon receipt of satisfactory state and federal background check.

Preferred Qualifications:

• Experience with program management, writing quarterly reports, and administering funds.
• Experience in social services or non-profit settings.

Physical Requirements:

• Primarily works in an office setting, with extended periods of time at a desk and on a computer.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC\xe2\x80\x99s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Cook Inlet Tribal Council