Job Description

Description

Location:Nashville Inpatient Residence

Status: Part Time Sat 4:00pm-8:00pm and Sunday 2:00pm-8:00pm OR

Part Time Tuesday-Thursday 4:00-8:00, Saturday 8:00am-Noon, Sunday 8:00am-2:00pm

Alive provides its team members the ability to combine passion for healthcare and love of community in ways that impacts us all. Come serve with us!

SUMMARY

Receives callers/visitors, determines nature of business, and directs caller/visitors/patients to destination in a courteous and calm manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES * Reports to assigned location on time and prepared to begin work

• Answer calls in a timely manner, within three rings, and using standard greeting with Alive Hospice this is (name), how may I help you.
• Obtains necessary information in order to direct calls/visitors/patients correctly to the proper person or place
• Takes accurate and complete messages from callers who do not wish to use voice mail; forwards all messages to appropriate staff accurately and promptly. Intake calls are never directed to voicemail, but are transferred to a person.
• Pages staff only as needed.
• Greets Residence visitors politely and directs them to sign the visitor guest log before proceeding; directs visitors asking for professional staff to be seated in reception area; notifies appropriate staff member of guest\'s arrival. Directs visitors/families/patients to the appropriate area after having them sign in per procedure.
• Directs new admissions to assigned rooms as directed by charge nurse, clinical director or administrator; promptly notifies nurse of patient\'s arrival at the Residence.
• Notifies administrator, clinical director or charge nurse immediately of any concerns related to PR, safety, etc.
• Maintains reception area in a clean and professional manner.
• Maintains professional appearance and shall wear name tag at all times.
• Treats volunteers in a courteous and welcoming manner assisting as necessary to maintain a calm and courteous environment.
• Maintains patient, family and staff confidentiality.
• Other duties may also be assigned.

SUPERVISORY RESPONSIBILITIES

None at this time.

OTHER QUALIFICATIONS

Communication and Relationship Skills: Exemplifies a professional level of written, oral and listening communication skills, always respecting patient confidentiality.

Agency Policy and Philosophy: Communication and supports agency mission and values in all professional interactions.

Continuing Education: Seeks to improve knowledge and skills relative to performance of job and personal growth.

Quality and Performance Improvement: Participates in new and continuing programs designed to monitor and improve quality and performance relevant to the mission and philosophy of Alive Hospice, Inc.

Teamwork: Functions consistently and collaboratively as an integral part of Human Resources Department and other (committees, etc.) bringing experience and education to contribute to optimal departmental functions and outcomes.

Ethics: Demonstrates a high level of work, personal and professional ethics.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10\'s and 100\'s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

If required to drive to carry out the duties of this position: current driver\'s license and automobile insurance as required by Tennessee State Law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit and use hands to finger, handle or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to infectious diseases. The noise level in the work environment is usually moderate. The Residence setting is the norm.

Requirements

CONTINUING EDUCATION

The agency requires this position to complete 4 hours of continuing education per year covering topics that will contribute to improvements in carrying out the above responsibilities. Regulatory agencies may require some disciplines to have additional hours in order to be licensed or certified.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including meeting the required competencies. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school graduate or equivalent from accredited school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

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Alive Hospice