Job Description

GUEST SERVICES SPECIALIST

Las Vegas, NV

Full Time

JOB DESCRIPTION:

The Guest Services Specialist is an incredibly important \'first impression\' for our company; setting the tone and expectation for the standard of service (which our market expects) from an award-winning, world-class automobile retailer. The Guest Services Specialist offers a genuine greeting; whether in person, via phone or via eMail/Text. On a daily basis, is fielding inquires in a timely manner, and ensuring they reach the right contacts within our team to support any guest or client in the most expeditious way. A guest/customer-centric approach is essential to meet our goal to meet the demanding expectations of our guests and customers.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or the equivalent
• Minimum 1 year experience as a guest service specialist or similar role
• Great interpersonal communication skills
• Strong operational understanding of personal computers, land-line phone and cell phones
• Detail oriented and critical thinker
• Passion for customer service and delighting the guest
• Be a team player, self-motivated
• Multitasking and time-management skills with the ability to prioritize tasks
• Maintains consistent knowledge of company structure, systems and campus operations
• Ability to work accurately and pleasantly with numerous interruptions
• Professional appearance and disposition
• Excellent organizational skills
• Able to work in an active, social atmosphere without being distracted

DUTIES AND RESPONSIBILITIES:

• Ensure reception/front-desk areas are tidy and presentable, with all necessary stationery and materials (e.g., pens, etc.)
• Welcome guests and clients in a warm and friendly manner, and answers any questions they may have
• Manage \'start\' and \'end-of-day\' responsibilities
• Operate a multi-line telephonic system to answer calls and transfer them to the proper extensions and/or taking messages and e-mailing/texting to ensure the most expeditors engagement to a query within the team
• Field guest/client complaints and concerns, getting those delivered to the appropriate manager/team-lead
• Keep written/digital records of any caller who is on hold. Always know who the caller was holding for if the call comes back to the operator.
• Take detailed messages when call cannot be completed including name, phone number, time of call, and information requested and delivered to the appropriate party in a timely manner.
• Review team member schedules daily and keep abreast of who is working/available and who is not
• Receive deliveries, sort, and distribute incoming mail
• Be cooperative, courteous, helpful, and pleasant to work with
• Working with various software tools, Microsoft Productivity Suite, Google Productivity Suite, TEKION, Closed-Circuit Video Monitoring, etc.
• Respect and always maintain privacy and of guests/clients - operating in ways that always ensure confidentiality
• Support the Accounting/Business Office with various administrative tasks/projects
• Support senior management with various administrative tasks/projects
• Support with monitoring and logging calls/traffic to be shared with management to ensure correct usage of the CRM
• Support with Events and Brand Activations outside of normal business hours
• Help to reconcile New and Used inventories for weekly and bi-monthly reporting
• Take regular inventory and ensure regularly stocking of various supplies
• Maintain common areas including reception areas, lounge areas, kitchen, meeting rooms, kitchen, coffee machines and more.
• Perform other job-related duties as assigned by management

EMPLOYEE BENEFITS

• Health, Dental, Vision coverage for employee
• 401K Plan
• Paid training, growth opportunities
• Employee vehicle purchase plans
• Discounts on products and services
• Long term job security

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Posture: prolonged sitting; regular kneeling/squatting; regular walking; regular bending/stooping; regular pushing/pulling and twisting; driving vehicles
• Motion: repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
• Mental Demands: work with frequent interruptions; maintain emotional control under stress

COMPENSATION: $19.00/hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.

O\'Gara Coach