Job Description

The Opportunity: Recovery Navigator, Behavioral Health Services

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As a Recovery Navigator, you\xe2\x80\x99ll have a dynamic and critical role providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.

The Recovery Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic. As a Recovery Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders.

This role is about making a difference in the lives of the people we serve. You\xe2\x80\x99ll bring the following qualifications:

• A Bachelor\xe2\x80\x99s Degree; Degree is required in psychology, social work, health care administration, or related human service field.
• Minimum of two years\xe2\x80\x99 experience with health plans, social service organizations, experience with multiple levels of care deliveries, and experience with coordination and referral for services.
• Excellent communication skills, organization skills, and computer skills are required.

Key Responsibilities:

• Engage with person served following admission to help individuals access treatment services within VOAMASS and externally with community-based providers.
• Engage and build rapport with person served, assist with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment specialists, housing specialists, and other social supports.
• Provide follow-up assessments on person served and referral providers (VOAMASS and external) to ensure that person served attended appointments and accessed treatment.
• Establish and maintain positive working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of Recovery Navigator services.
• Serve as part of the 24/7 mobile crisis team to ensure that persons served are being provided crisis intervention services, quick navigation through the system, and referrals to appropriate service providers based on acuity need.
• Serve as part of the integrated services care team with VOAMASS and multidisciplinary review team to enhance persons served experiences and maintain agency compliance with state regulations and mental health professional standards.
• Maintain records according to VOAMASS Policies and Procedures, completing all documentation and billing in a timely manner, and complies with professional standards as required by third-party payors and VOAMASS.

Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960\xe2\x80\x99s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

For full-time employees, our comprehensive and generous benefits package includes:

• Competitive Health, Vision and Dental insurance
• Flexible Spending and Health Reimbursement Account
• Employer paid Life and Long-Term Disability
• 403(b) matching retirement plans
• Tuition reimbursement and tuition remission programs
• Loan Forgiveness (PSLF Program)
• Fitness/Wellness reimbursement
• Employee Discount Program
• Pet Insurance
• Blue Care Line (24/7 Nurse hotline)
• Generous Vacation, Sick, and Personal Time Benefits
• 13 Paid Holidays
• Employee Referral Bonus with no annual cap

Transparency in Coverage Information is available from BCBCMA via to get accurate, real-time estimates of cost-sharing liability for health care and services from different providers

Salary Description

46000

Vaccination Policy:

In accordance with VOAMASS\xe2\x80\x99 duty to provide and maintain a safe workplace, we have adopted a mandatory vaccination policy to safeguard the health of our employees and their families, our clients, partners, visitors, and the community at large from COVID-19. This policy complies with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and the Massachusetts Department of Public Health.

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