Job Summary:

The Regional Pharmacy Operations Compliance Technician provides ongoing operational, procedural and sterile compounding support to the Franchise pharmacies. This role is responsible for completing ongoing, onsite surveillance and monitoring of Franchise pharmacies within the company including pharmacy operations, nursing (if applicable), administrative/clerical, and sales in compliance with regulatory requirements and organizational policies and procedures. The REGIONAL PHARMACY OPERATIONS COMPLIANCE TECHNICIANS collect and report on the Franchise pharmacy through a Franchise checklist, Accreditation readiness tools, Quality Site Assessment, and other Franchisor metric tools and report back to the Regional Director of Pharmacy Operations for further follow-up. Maintains communications with Vital Care Infusion corporate offices on infusion and specialty business.

The REGIONAL PHARMACY OPERATIONS COMPLIANCE TECHNICIANS provide feedback on policy, process, and techniques to franchise pharmacies to reinforce compliance with federal, state, and local regulations as well as Vital Care policy and procedures. The REGIONAL PHARMACY OPERATIONS COMPLIANCE TECHNICIANS reviews and recommends improvements in the activities of all pharmacy personnel, as well as quality control, creation and revision of performance improvement procedures, monitoring, tracking and trending of outcomes and education of support staff under the supervision of the Regional Director of Pharmacy Operations.

Duties/Responsibilities:

Operational and Performance Improvement Related:

• Performance of pharmacy operations audit activities assessing compliance with regulatory, accreditation and ethical standards as well as assuring activities are in accordance with organizational policies and procedures.
• Review of pharmacy Performance Improvement and outcomes reporting including collection and monitoring and tracking/trending of results for continuous performance improvement.
• Demonstrates sound operational knowledge, leadership, and stewardship attributes to provide support to the Franchise pharmacies driving key objectives and results.
• Uses available resources to gather information on the appropriateness of activities related to medication dispensing, compounding of sterile preparations, equipment use, and patient management/monitoring in the home and alternate sites of care.
• Demonstrates understanding of USP 797/800 standards, accreditation standards and current State Board of Pharmacy (BOP) regulations.
• Observe, monitor and assess compliance with accreditation standards and performance of Quality Site Assessments at franchise locations.
• Acts as a resource to support Franchise owners and staff driving high-quality patient care and efficient operations at franchise locations.
• Stays knowledgeable of current industry practices and incorporates them into the support provided throughout the organization.
• Assists with employee orientation and preceptor responsibilities as needed.
• Completes assignments as directed in a timely manner.
• Reporting to the Regional Director of Pharmacy Operations, maintains effective communication, receives direction, and remains organized in completing reports, checklists, and tools to ensure accurate details are clear to those intended.
• Mentors team members including pharmacy technicians to promote competency, leadership and growth and development.

Non-Clinical Services Related:

• Inspect and report back on the physical maintenance and organization of the facility.
• Operates effectively as a liaison between the Franchise ownership and Vital Care corporate team.
• Evaluates and collects information on key performance indicators and provides guidance and recommendations to the corporate teams and franchise pharmacies to support effective and efficient operations.
• Recommends and monitors the monthly activities and identifies opportunities for improvement while partnering with the franchise pharmacy team member in developing and executing functional and lasting plan of corrective actions.
• Interviews, orients, and evaluates employees who manage company departments (i.e. pharmacy, nursing, office, sales, etc.).
• Operates as a resource for individual departments and Franchise employees in resolving questions, challenges, and activities to drive compliance and reduce risks to patients, team members and the organization.
• Upholds local, state, and federal regulations on the provision of health care by professionals.
• Acts to implement and uphold company policies, procedures, and protocols in providing services to consumers.
• Is responsible for the performance improvement process, develops plans, assesses, improves, and maintains the quality of the company\xe2\x80\x99s management, operational, and other important internal processes, and activities; assigns staff to performance improvement activities.

Required Skills/Abilities:

The position requires up to 80% travel.

• Excellent interactive and collaboration skills with employees, clinicians, referral sources, and consumers.

Education and Experience:

• Certified Pharmacy Technician (CPHT) required with Certified in Compounded Sterile Preparations preferred (CSPT)
• Licensed/registered as required by the state Board of Pharmacy in state of residence.
• Business and financial understanding of operating a profitable business.

• Previous lead technician or supervisory experience.
• Three years\xe2\x80\x99 experience as a pharmacy technician with sterile compounding of medications, preferred in the home infusion space.
• Experience with management of pharmacy support personnel preferred.