Job Description

Howard County
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2023, Howard County Government received a record-breaking 51 Achievement Awards from the National Association of Counties (NACo) \xe2\x80\x93 the most in the state of Maryland. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute in our continued work towards excellence in government.

What you\'ll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We take pride in offering great benefits and compensation. This includes great medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you\'ll be helping to drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY/CLASS DESCRIPTION

Technical level clerical work involving the issuance, receipt, review, processing and distribution of licenses and permits. Works with other County personnel in the processing of various licenses, permits and charges including, but not limited to animals, building, electrical, grading, annual mobile home park licensing, taxi cab, rental housing, sign, use and occupancy certificates.

STARTING SALARY HIRING RANGE:
$17.97 - $20.26
$37,386 - $42,134

CLASS DESCRIPTION:

Performs technical level licensing, inspections, and regulations support work under regular supervision from a technical superior. Work includes the issuance, receipt, review, processing and distribution of license and permits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other related duties may be assigned.

Process various licenses and permits including rental licensing, taxi cab driver license new applications, taxi cab driver renewal requests, animal license applications as well as renewals, and certificates of use and occupancy.

Verifies that all requirements for certificates of use and occupancy have been met, including inspection records and grading certificates.

Processes grading surety bonds, driveway apron agreement bonds; prepares refund payment claims for supervisor signature of these documents

Questions applicant to obtain information such as name, address, and records data on prescribed forms.

Evaluates information obtained to determine applicant qualification for licensure.

Collects prescribed fee and writes cash receipt for payment of various permits and licenses.

Issues blank permit and license applications and various other documents to the public over the front counter or via mail; determines appropriate forms and assists customers in completing applications. Tracks applications in the process of review and advises customers as to status.

Answers inquiries over the telephone or in person and explains requirements, policies and filing procedures; refers more difficult questions to supervisor.

Receives applications over the counter or in the mail; reviews for accuracy and completeness and accepts or rejects applications in accordance with guidelines and Howard County Code requirements regarding submittals.

Processes accepted applications by dating, logging, filing, stamping, coding, photo copying, and/or entering information into electronic data processing system, as appropriate.

Gathers and summarizes information and provides reports of activities.

Maintains records of building, fire, grading, plumbing, HVACR, animal & rental application and documentation.

Types a variety of forms and other routine materials. Enters, stores, sends and retrieves data using word processor, personal computer or other keyboard based electronic data management system.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

MINIMUM REQUIRED EDUCATION/EXPERIENCE

High School Diploma or GED and two (2) years related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated ability to apply word processing software and personal computer operation skills to assigned work.

Experience with Microsoft Office Suite: Word, Outlook and Excel.

Considerable experience in a customer service environment

Class C Maryland Driver\'s license or equivalent issued by state of residence.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel, particularly computer keyboards. The employee may stand for lengthy period of time at the Front Counter. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typical of a busy office work environment.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES AND REGISTRATIONS

Class C Maryland Driver\'s license or equivalent issued by state of residence.

ADDITIONAL INFORMATION

TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.

Selected candidates may be subject to drug screening, background screening, and reference checks.

At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services ( ) or World Education Services: International Credential Evaluation ( ).

Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at . Requests for accommodations should not be attached to the application.

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