Job Description

Iowa Workforce Development is seeking applicants for the position of Rehabilitation Assistant in the Mason City Area Office. As of July 1, 2023, Iowa Vocational Rehabilitation Services has become part of Iowa Workforce Development.

This position involves a combination of clerical and case management support along with provision of direct services to job candidates with disabilities. The Rehabilitation Assistant works in close partnership with the Rehabilitation Counselor to ensure that services are provided and the job candidate progresses toward their employment goals. The successful candidate will be highly organized, with strong clerical and interpersonal skills.

The Rehabilitation Assistant provides clerical support for the counselor to ensure that all office support activities are completed in a timely manner. Clerical duties of this role will include data entry into the case management system, collection of required data and documentation, completion and tracking of authorizations for billing and payment, greeting visitors, answering the phone, filing, and completion of other clerical duties with minimal supervision.

In this role, the Rehabilitation Assistant will provide case management support by assisting the counselor in monitoring the monthly caseload management report to ensure that important timelines are met. The assistant will schedule job candidates for appointments with counselor and organize meetings with partner agencies and area high schools. Maintaining frequent contact with job candidates is expected and the assistant will directly follow-up with job candidates to assist in monitoring their progress towards their employment goals.

The Rehabilitation Assistant will work directly with job candidates. The Rehabilitation Assistant will provide an orientation to potential applicants and will conduct initial interviews with new applicants to gather information. The assistant will facilitate job seeking skills training and directly assist job candidates with their job search. The ideal candidate will be comfortable working with job candidates individually and in small groups. This position involves working with a diverse population, including high school students. The assistant may also work with area businesses to learn about business needs and make connections on behalf of the job candidate.

This position requires frequent travel throughout our Mason City Area Office coverage area and occasional statewide travel for trainings and meetings.

The successful candidate must be able to pass a criminal background check conducted by the Iowa Department of Criminal Investigation.

Agency Overview
Iowa Workforce Development (IWD) is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Employer Highlights
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:

• Iowa Public Employees\' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Hybrid telework opportunities for eligible classifications
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

If you\'re looking for a career with a well-respected organization that values its employees and customers, you\'ve come to the right place!

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: * Two years of full-time work experience in a human services field which involved: customer service, contact with the public to either compile or provide information regarding services, the organization/management of confidential information, or the scheduling of appointments.

• Two years of full-time work experience as a legal assistant/paralegal, medical office assistant, or job coach.
• A combination of a total of two years of education and full-time experience (as described in either number one or two), where thirty semester hours of accredited college or university course work equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full-time work in direct client/customer service in a clerical or administrative support capacity.

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Join Us!
Whether it\'s caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

Career Choices
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits .

The State of Iowa is committed to providing an outstanding employment experience. Check out this .

State of Iowa