Job Description

Job Summary

Pay for this position starts at a base rate of $15.00 per hour and will increase to $16.00 per hour after 90 days of service.

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third party providers about the company\'s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on assigned department.

Job Responsibilities

• Resolves routine, general questions and problems submitted by customers, physician offices, patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments and actions taken.
• Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
• Contacts customers, physician\'s office, patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
• Handles inquiries for one or more lines of business.

An employee in this position can expect an hourly rate of $15.00 plus bonus pursuant to the terms of any bonus plan, if applicable, will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here .

External Basic Qualifications

• High School Diploma or GED.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Communicate effectively in writing and verbally.
• The following locations are not eligible for this opportunity: Alabama, Washington, California, Oregon Massachusetts, DC, Alaska, Oregon, Hawaii, New York, Puerto Rico and Chicago, IL.
• This is a work at home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens

Job Function

Customer Contact Center

Preferred Qualifications

• At least 1 year of customer service experience in centralized services or call center environment.
• Experience in Retail or healthcare.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English.

The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. In Colorado, an employee in this position can expect a salary/hourly rate between $13.00 and $17.00 plus bonus pursuant to the terms of any bonus plan, if applicable will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here . Walgreens will provide applicants in other states with information related to the positions, to the extent required by state or local law, by calling 1-866-967-5492.

Health and insurance coverage:

• FSA & HSA
• Telehealth
• Dental coverage
• Vision coverage
• Life and personal accident insurance
• Disability coverage

Supporting your well-being:

• Well-being resources
• Free Prescription Savings Club
• Weight Management discounts
• Free flu shots
• Paid time off benefits (PTO)
• Paid Parental Leave (PPL) Program

Financial well-being:

• Walgreens Retirement Savings Plan
• Employee Stock Purchase Plan

Programs that can save you money:

• Childcare discounts
• Employee Discount program
• PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.

Company Indicator

Walgreens

Remote_Posting

Yes

Walgreens