Job Description

About Us:

KC Elite Staffing LLC is a forward-thinking staffing agency dedicated to providing outstanding customer service. We prioritize excellence and are actively seeking enthusiastic individuals to join us as Work-from-Home Customer Support Professionals.

Job Opportunity:

We are in search of a self-motivated and customer-centric individual to join our remote customer support team. As a Work-from-Home Customer Support Professional, you\'ll play a vital role in delivering exceptional service to our customers, all from the comfort of your own home.

Pay rate: $12.50 - $14.00 per hour

Responsibilities:

1. Promptly and professionally respond to customer inquiries via phone, email, or chat, resolving concerns and offering solutions.
2. Manage various customer service tasks, including order processing, providing product information, handling billing inquiries, and offering general assistance.
3. Maintain a thorough understanding of our products/services to effectively communicate features, benefits, and troubleshooting steps.
4. Accurately document and track customer interactions using our CRM system.
5. Collaborate with different teams to address escalated customer issues and provide insights for enhancing customer satisfaction.
6. Stay updated on product updates, policies, and industry trends to provide accurate information to customers.

Qualifications:

1. Demonstrated experience in customer support or a related field.
2. Excellent verbal and written communication skills.
3. Ability to empathize with customers and resolve issues in a timely and professional manner.
4. Strong problem-solving abilities and analytical thinking skills.
5. Proficiency in using CRM software and other relevant tools.
6. High-speed internet connection and a suitable home office setup.
7. Comfortable adapting to new technologies and processes.

Requirements:

1. High school diploma or equivalent; additional customer service education/certification preferred.
2. Previous experience in remote work environments preferred.
3. Flexibility to work varied hours, including evenings and weekends.
4. Capability to manage high call volumes and prioritize tasks efficiently.
5. Access to a laptop or desktop computer for job duties and calls.

Incentives:

1. Flexibility: Remote work allows for better work-life balance and scheduling autonomy.
2. Improved work-life balance: Working from home enables better integration of work with personal commitments, promoting overall well-being.
3. $500 Certification incentive upon meeting customer service metrics.
4. Partner discounts on home security, life insurance, and vacation packages.

We are currently hiring in the following states:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming, If you believe you meet these criteria and are interested in joining our team, please apply. We prioritize working around your schedule to ensure a harmonious work-life balance.

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KC Elite Staffing LLC