Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it\'s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you\'ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Delivery Coordinator will play a central role in executing VRR\'s rental delivery strategy to establish the business as the Global Leader in snow sports equipment rental.

The Rental Delivery Coordinator acts as a core role in our commitment to operational excellence and best in class service through superior logistical, process and administrative assistance in all aspects of our rental delivery business. Strong interpersonal skills will drive an unrivalled guest and value experience, while also supporting the efficient execution of daily operations.

Job Specifications

• Outlet: Northstar Rental Delivery
• Expected Pay Range: $20.00 - $24.49 / hour
• Shift & Schedule Availability: Full Time

Job Responsibilities

• Act as the initial resort-based point of contact for rental delivery guests, providing exceptional guest service at all times.
• Coordinate the delivery and retrieval of rental equipment through well maintained and communicated daily team schedules.
• Proactively manage resources to accommodate last-minute service requests effectively
• Assist in all guest and partner service inquiries, maintaining a professional manner at all times, while aiming to achieve service excellence.
• Pro-actively promote and sell delivery rentals while offering exceptional guest service to the needs of our guests.
• Manage and maintain the growth of CRM system
• Demonstrate a commitment to integrity and process excellence as a high-profile ambassador of Vail Resorts.
• Keep current on resort and Vail Resort product/service-related information to ensure timely responses to guest inquiries further enhancing the guest experience.
• Assist in meeting departmental and company objectives.
• Be responsible for accurate daily cash-outs.
• Present a professional appearance and adhere to the Vail Resorts grooming policy at all times when on duty.
• Perform other duties as assigned by the manager on duty.
• Act as manager on duty when scheduled.
• We are a company that works together and throughout the season you may be required to assist other departments as needed
• Maintain a high standard of service and presentation at all times.
• Other duties as assigned

Job Requirements

• Excellent communication, organization and administration abilities

• Proficient in MS Office Products; Excel, Word, Outlook and PowerPoint
• Previous telephone experience preferred.
• Team player, enthusiastic, positive attitude.
• Previous sales or guest service related experience.
• Keen to learn new skills, open-minded.

• Must possess excellent written and oral communication skills.
• Must be highly organized.
• Maintain a working knowledge of products and trends within the industry.
• Must be able to motivate staff members, and be a team player.
• Self-starter able to work with minimal supervision.
• Ability to work a flexible schedule; weekends and holidays required.

• Required to complete a satisfactory criminal record check.

The expected pay range is $20.00 - $24.49. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 497147
Reference Date: 08/08/2023
Job Code Function: Rental Operations

Northstar California Resort