Job Description

Overview:Summary Statement:It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting of various events hosted by Resorts World including providing excellent customer service skills to guests. Job Duties:Primary Job Duties: - Includes but is not limited to:

• Assist with pre-event planning, tasks and projects.
• Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
• Assemble gift packages, mailers, welcome packets and other event related materials.
• Complete guest check-in while providing excellent customer service in all interactions with guests.
• Assist with event tear down and clean-up.
• Assist with other resort related service interventions as needed including but not limited to the below:
• Provide drink service throughout casino and resort.
• Complete account signups for Resorts Worlds program.
• Assist Convention/Group Sales with guest registration.
• Order and deliver amenities to guests rooms or elsewhere.
• Serve as a property ambassador during need period.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications:Qualifications: Includes but is not limited to:

• Ability to contribute, grow and learn in the special events and promotions field.
• Excellent writing and communication skills.
• Working knowledge of Microsoft Office (Word, Excel).
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to work varied shifts, including nights, weekends and holidays.

Preferred:

• Previous experience working in a large, luxury resort setting.
• Bachelors degree in Hospitality, Management, Marketing or a related field.

Minimum Education and Experience:

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of six months experience within special events in a similar or related field.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States
• Ability to obtain the following:

• Nevada Gaming Registration

Resorts World Las Vegas