Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life\xe2\x80\x99s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers\xe2\x80\x99 evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Represented Adjuster, and what it takes to do the job:This position is for our represented casualty office supporting the Central time zone with a focus in handling Texas claims.As a Represented Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.Allstate BenefitsBeing a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you\xe2\x80\x99ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

You\xe2\x80\x99ll wear a few hats to fill a few roles throughout your day that all require a level of experience:The Customer Service Expert

• You\xe2\x80\x99ll live into Allstate\xe2\x80\x99s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator

• You\xe2\x80\x99ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator

• You\xe2\x80\x99ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You\xe2\x80\x99ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator

• You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver

• You\xe2\x80\x99ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder

• You\xe2\x80\x99ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You\xe2\x80\x99ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location:Remote Home-Based WorkThis position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, and Hawaii residents.When you work from home full time, you\xe2\x80\x99ll need:

• a home office \xe2\x80\x93 a dedicated workspace in your residence that is private and free from distractions
• a minimum internet bandwidth of 50 MB down/5 MB up
• appropriate work surface and seating

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to off set some of the cost of internet

Preferred Qualifications:

• 3-5 years experience in liability investigations, bodily injury claim evaluations, and negotiation, preferred
• Texas casualty claim handling experience, a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Certificates, Licenses, Registrations:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Compensation Data:You may be eligible for a $1,000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.Candidates who have previously worked for and are seeking to be rehired at Allstate and its family companies are not eligible for this sign-on bonus.#LI-BC1Skills Auto Insurance Claims, Bodily Injury Claims, Business Communications, Claims Evaluation, Claims Negotiations, Critical Thinking, Customer Centricity, Digital Literacy, Fraud Investigations, Inclusive Leadership, Information Collection, Injury Evaluation, Insurance Claims, Learning Agility, Results-Oriented, Time ManagementCompensation Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn\xe2\x80\x99t just a job \xe2\x80\x94 it\xe2\x80\x99s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You\xe2\x80\x99ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we\xe2\x80\x99ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click \xe2\x80\x9c \xe2\x80\x9d for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click \xe2\x80\x9c \xe2\x80\x9d for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the \xe2\x80\x9cEEO is the Law\xe2\x80\x9d poster click \xe2\x80\x9c \xe2\x80\x9d. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance ProgramsTo view the FMLA poster, click \xe2\x80\x9c \xe2\x80\x9d. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company\xe2\x80\x99s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee\xe2\x80\x99s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee\'s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate