Job Description

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

Provides clinical and coordination skills in carrying out various clinical research projects

JOB SPECIFIC COMPETENCIES

Research Projects:

• Assists principal investigators with scientific research projects focused on gastrointestinal cancers and/or endoscopy
• Reads literature and confers with principal investigators regarding new research methods and modifies them according to the needs of the project
• Functions, under supervision, in the design and initiation of research projects
• Assists in training and research work activity for assigned project and research personnel
• Submits project results to principal investigators

Compliance/Regulatory Coordination:

• Maintain all regulatory documents for all research projects
• Respond to compliance-related queries as needed.

Publications:

• Utilizes technical writing ability to assist in the composition of abstracts, manuscripts, research projects, reports and other medical/scientific correspondence under the direction of study investigators
• Editing and/or writing sections of protocols, grants and reports as directed by study investigators
• Reviewing manuscripts before submission to publishing companies

Other duties as assigned

Customer Focus
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

Performance Statement Examples

Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer\'s expressed needs.

Focuses on the customer\'s results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer\'s unspoken needs.

Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.

Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.

Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer\'s emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.

MD Anderson Cancer Center