Job Description

Resident Relations Specialist I

Reports to: Property Manager


Classification: Full-Time, Non-Exempt, Hourly


ROSS Companies is looking to identify an experienced and qualified Resident Relations Specialist to create a positive impression with residents addressing any needs/concerns in professional and diligent manner ensuring customer satisfaction.

Responsibilities

Greet residents either by phone or in person in a professional manner.

2) Resolves resident issues utilizing creative problem-solving skills to ensure resident satisfaction, involving the Property Manager as needed.


3) Communicates daily with the Maintenance Supervisor and/or Property Manager to ensure maintenance requests are processed in a timely fashion.


4) Document maintenance requests made by residents, assigning to the maintenance staff, as requested by Maintenance Supervisor and/or Property Manager.


5) Assist with Yardi entries, which may include entering rent payments, entering maintenance tickets, and/or completing reports.


6) Promote Fair Housing standards and Equal Housing Opportunity requirements.


7) Issue resident keys to contractors and maintain key log.


8) Coordinate extermination requests, send out date of treatment letters and manage extermination log.


9) Make follow-up calls or send e-mails to residents to ensure quality control and resident satisfaction.


10) At direction of Maintenance Supervisor or Property Manager, contact and engage contractors for in-unit work for occupied and turnover units.


11) Provide assistance with resident functions.


12) Open, stamp, and distribute mail and faxes, as requested.


13) Immediately notify maintenance of an emergency situation.


14) Other duties as assigned.

Required Experience/Skills

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HS Diploma with some college level courses. College degree, preferred.


This position requires demonstrated skills in the areas of customer service, telephone etiquette, and personal contact with the public; 6 months-1 year of customer service background; Excellent interpersonal, verbal and written communication skills with ability to communicate with people and maintain a professional appearance, attitude, and demeanor; Detail oriented with excellent analytical and problem solving skills; Excellent organizational, time management, and follow-through skills with ability to multi-task and meet deadlines while working in a fast-paced environment; Proficiency in computer programs, MS Word, Excel, and property management software. Previous multi-family and/ or condominium experience, preferred.