Restaurant Supervisor

Restaurant Supervisor

Job Purpose

• Supervise and participate in all front of house duties as required for day-to-day operations of the restaurant. Train and enforce standards to front of house staff to provide superior guest service. Assist co-workers in offering the best experiences possible to restaurant guests, supporting the AAA Four Diamond brand expectation

Duties and Responsibilities

• Train staff to properly use POS system, service steps, reservations, and all standard operating procedures.
• Enforce policies, service standards and procedures that result in a consistently high level of service and customer satisfaction for the restaurant
• Create a feeling of teamwork and employee involvement.
• Ensure compliance with all state and federal food and beverage laws and regulations.
• Deliver a high level of guest service according to standards of management and in conjunction with other departments involved.
• Promote The Osthoff Resort\xe2\x80\x99s service principles by example; respond to/ resolve guest or employee inquires, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform Manager/Supervisor of problems.
• Maintain service presentation, sanitation, and safety.
• Staying updated on current menu choices, specialties and menu deviations, 86\xe2\x80\x99ed items
• Maintaining proper dining experience
• Assist in maintaining supplies for efficient operations.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Assign duties, responsibility and workstations to employees in accordance with work requirements.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Analyze operational problems, such as theft and wastage, establish procedures to alleviate these problems.
• Record production, operational, and personnel data on specified forms.
• Perform various financial activities such as cash exchanging in the safe, daily cash handling.
• resolving challenges and involve a manager only when previous methods have been unsuccessful.
• Create a feeling of teamwork and employee involvement.
• Ensure compliance with all state and federal food and beverage laws and regulations.
• Ensure staff has perform beginning/end shift side work.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• All other duties as assigned

Qualifications

• Education: High School Diploma
• Be 18 years of age with Bartending License/Liquor License
• Must have 1-year previous restaurant
• Skilled trainer of service technique and customer satisfaction skills.
• Able to build relationships with guests to encourage word of mouth business.
• Maintain positive can-do attitude, inspires that trait in others.
• Able to make good decisions based on sound data, quickly and under pressure.
• Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Trait of being dependable, trustworthy and credible in the workplace.
• Delegates and coordinates staff well.
• Must be able to lead staff successfully and always be the example.
• Ability to accept responsibility and account for his/her actions.
• Must be able to have a positive attitude with the willingness to go above and beyond what is expected. Possess great time management skills, with the ability to think on the spot.
• Must possess a positive attitude as a contributor to a diverse work environment
• Must have flexibility in time to meet the business needs of the department and Organization

Working Conditions
Working conditions vary based on business needs. Work may entail both indoor and outdoor activities, nights, weekends, and holidays, as necessary. Environment can be fast paced, high energy, and Associate will need to be able to multi-task and prioritizes duties during service. Associate will also be expected to help other Osthoff Associates.

Certificates, Licenses and or Registrations
Liquor License and Learn 2 Serve Certificate

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, peripheral vision and ability to adjust focus

Excellent verbal and written communication skills are required. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate but be intense at times depending on amount of Guests/entertainment.

Direct reports
This position delegates to co-workers during assigned shift.