Job Description

Join our Retail team at Mount Rushmore National Memorial! Are you enthusiastic about providing exceptional customer service by assisting guests throughout their entire shopping experience? Located in the beautiful Black Hills region of South Dakota, the destination draws more than 3 million tourists per year. We operate the iconic gift shop where you will be able to provide top notch hospitality and welcome guests into a gift shop representing the sheer beauty, peace, and scenic grandeur of Mount Rushmore National Memorial.

Employment Type: Full-Time, Year-Round

Salary: $53,976.00/Annually

Employee Housing Not Available

As our employee, you receive discounted meals, employee discounts to explore other Xanterra properties, and a generous benefits program for eligible employees. By working with Xanterra Travel Collection amongst the beauty of Mount Rushmore National Memorial, this is your chance to Live, Work, and Explore in one of the most beautiful places on Earth.
Responsibilities

Supervise and coordinate activities on sales floor of retail store by performing the following duties:

• Shift responsibilities of closing at least 3 evenings.
• Responsible for smooth operation of sales floor.
• Purchase merchandise to be sold in the gift shop.
• Maintain adequate merchandise levels within corporate guidelines.
• Evaluate space allocations for retail items.
• Assign duties to workers and schedule break periods, work hours, and vacations.
• Train workers in store policies, department procedures, and job duties.
• Order supplies and equipment.
• Record delivery of merchandise, compares records with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Inspect merchandise to ensure it is correctly priced and displayed.
• Recommend additions to or deletions of merchandise to be sold in department.
• Prepare sales and inventory reports.

Listen to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations. * Assist sales workers in completing difficult sales.

• Sell merchandise
• Audit cash receipts as per company policy.
• Plan store layout or merchandising retail manager and general manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Associate\xe2\x80\x99s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Work Ethic:

• The individual must have the capacity to work in a fast-paced environment where project priorities, task deadlines, and assignments can change quickly and with little notice.
• The individual must be a self-starter who can work with minimal supervision while working within the guidelines set by their supervisors.

Language Ability:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Guest Service Decision Making Level :

• Management level including engaging guest, respond to concerns, product exchange, returns, refunds, non-standard discounts, employee sales, marked out of stock, and escalating to Manager as needed.
• Product price adjustment.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Standing on a regular basis
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Frequently walk
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Must regularly lift and/or move up to 10pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Xanterra