Job Description

Overview

At Office Depot Inc., the Services Advisor is a part-time role, providing \xc3\xa2\xc2\x80\xc2\x9ctotal solutions\xc3\xa2\xc2\x80\xc2\x9d to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Services Advisor will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. The Services Advisor will utilize Office Depot Inc.\xc3\xa2\xc2\x80\xc2\x99s proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities

• Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store. Performs duties such as cashier, logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets. Ensures the completion of damaged and defective/buy back merchandise through the RCC process.
• When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage.
• Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
• Able to evaluate the customer\xc3\xa2\xc2\x80\xc2\x99s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
• Works to continually develop personal selling skills and specialized product knowledge. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
• Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
• Successful completion of Tech, Print, and other applicable training and continued education in these areas is expected, up to and including designated certifications, if required.
• Performs other duties as assigned.

Qualifications:

• High School diploma or equivalent education preferred
• Minimum 1 year experience in related field
• 2 Years Sales and/or Customer Services experience preferred
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system
• Basic computer skills
• Must possess strong selling skills
• Must possess strong interpersonal and communication skills
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Personal Attributes:
• Positive and Engaging
• Action Oriented
• Integrity, Accountability & Trust
• Demonstrate passion for the brand, products, services and solutions offered to our customers
• Must possess a desire to continually develop personal selling skills and product knowledge
• Drive for Results
• Decision Quality
• Patience

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: You will be eligible to participate in the Retail Store Hourly Non-Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here\xc3\xa2\xc2\x80\xc2\x99s a look into what we offer:

Physical:

• Medical Insurance/Prescription Drugs
• Dental Insurance
• Vision Insurance
• Flu shots

Emotional:

• Mental Health Benefits
• Support Programs
• Employee Assistance Program (EAP)

Work-Life:

• Location Events & Activities
• Onboarding Plan & \'Buddy\'
• Recognition & Rewards Programs
• Flexible Work Schedules
• Paid Holidays (as applicable by business unit)
• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

Financial:

• 401(k) and Roth Savings Plans
• Savings Plan Employer Match
• Commuter Benefits
• FSA/HSA Pre-Tax Benefits
• HSA Employer Match
• Discount Center
• Employee & Dependent Life and Accidental Death & Dismemberment
• Short & Long-Term Disability

Community:

• Charitable Giving
• Volunteering & Mentorship
• Associate Resource Groups focused on Diversity and Inclusion

At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here\xc3\xa2\xc2\x80\xc2\x99s a look into what we offer:

Emotional:

• Employee Assistance Programs

Community:

• Associate Resource Groups focused on Diversity and Inclusion

Physical:

• Flu Shots

Work-Life:

• Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

Financial:

• 401 (k) and Roth Savings Plans
• Savings Plan Employer Match
• Discount Center

As the working world continues to evolve, so are we. Shifting from an office supplies retailer to a business services platform is not a simple task, nor is it one we take lightly. It requires the diverse talents and contributions from each and every associate \xc3\xa2\xc2\x80\xc2\x93 all driven by our 5C culture of Customer, Commitment, Change, Caring and Creativity. We\xc3\xa2\xc2\x80\xc2\x99re working together to make a difference, challenge the status quo, and be the trusted experts that help our customers manage their businesses. We\xc3\xa2\xc2\x80\xc2\x99ve got 40,000+ associates to date \xc3\xa2\xc2\x80\xc2\x93 and we\xc3\xa2\xc2\x80\xc2\x99re always looking to add great talent to our team. The once-in-a-lifetime opportunity to help transform our company to fuel the businesses and communities around us is knocking. Start your #LifeAtDepot and discover how you can be a part of the transformation.

Office Depot