Job Description

GENERAL DESCRIPTION OF POSITION

The Retail Manager works with the leadership team and staff to execute store operational objectives as they relate to supporting the annual operating plan. He or she has direct responsibility for decision making in areas involving customers, team members, operational issues, business planning, priority setting, staff scheduling, team member performance appraisals, compliance with company policies, and assisting the District Manager with any and all areas of the business. The Retail Manager also supports and drives Goodwill's mission to help people prepare for, find, and keep jobs, with an emphasis on finding employment.


Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Staffs all open positions at the store with quality and productive employees. Provides every employee with clear job responsibilities and expectations. Ensures all new employees are oriented and trained on all required work processes, procedures and expected standards of performance. Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and conducts regular performance appraisals. This duty is performed weekly, about 10% of the time.


2. Assists team members in goal setting and skills development. Provides feedback on performance and attendance, addresses concerns, and administers performance discussions as needed. Provides work leadership on assigned shifts.. This duty is performed daily, about 15% of the time.


3. Meets/exceeds revenue projections and contribution targets for the store. Monitors production and donations performance weekly and monthly, and provides monthly reviews to all retail associates. Ensure all production and rotation quotas are met. This duty is performed daily, about 25% of the time.


4. Plans, organizes, and directs the activities of team members Schedules employees with a focus on controlling payroll costs and adequate coverage and customer service. This duty is performed daily, about 15% of the time.


5. Provides a clean, fun, and safe environment for employees and customers. Provides maximum level of customer service to ensure repeat sales. This duty is performed daily, about 10% of the time.


6. Maintain proper displays and merchandise presentation in accordance with standard operating procedures. Adequately stocks and maintains interior and exterior of the store in an attractive manner. This duty is performed daily, about 5% of the time.


7. Manages store's loss control by monitoring customers and employees and reporting suspicious activity to Loss Prevention. Ensures that items are not given away without authorization. This duty is performed daily, about 5% of the time.


8. Monitors sales, cash management, inventory control, store merchandising, and appearance. Ensures that correct sales reports are submitted on a daily basis. This duty is performed daily, about 10% of the time.


9. Make bank deposits as needed. Bank deposits must be made alone in your personal vehicle or a company vehicle.


10. Maintains effective communication with support staff. Plans and organizes monthly store meetings, functions, and activities. This duty is performed daily, about 5% of the time.


11. Regular attendance is required as outlined in Goodwill's attendance policy. Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees. This duty is performed daily.


12. Attends regular management meetings and relates information back to staff. Acts as a positive role model for employees, trainees and customers in all respects of professional development. This duty is performed daily.


13. Ensures that the store opens on time and is properly staffed and operational during designated hours of operation. This duty is performed daily.


14. Participates in local community, civic, and business organizations and is active in the local Chamber of Commerce. This duty is performed as needed.


15. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 4 years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry, Database, Human Resources Systems, Payroll Systems, Spreadsheet, Word Processing/Typing


Basic: Accounting, Contact Management, Presentation/PowerPoint

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees, all performing basically the same type of work.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.

MENTAL DEMAND

Very close mental demand. Operations requiring very close and continuous attention for control of operations which require a high degree of coordination or immediate response. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

RESPONSIBILITY FOR WORK OF OTHERS

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.


Supervises a small group (3-7) of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work supervised is of non-technical nature, but presents numerous situations to which policies and precedents must be interpreted and applied.


Supervises the following departments:

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $150,000 to $1,000,000.

ACCURACY

Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

ACCOUNTABILITY

FREEDOM TO ACT

Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.


Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.

IMPACT ON END RESULTS

Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.

PUBLIC CONTACT

Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.

EMPLOYEE CONTACT

Contacts with other departments or offices and also frequently with individuals in middle level positions; consulting on problems which necessitate judgment and tact in presentation to obtain cooperation or approval of action to be taken. Also, important contacts with associates as required in advanced supervisory jobs, plus frequent contact with senior level internal officials.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the functions of this job, the employee is regularly exposed to outdoor weather conditions; occasionally exposed to wet or humid conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.


Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.


While performing the functions of this job, the employee is continuously required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to climb or balance, stoop, kneel, crouch, or crawl, taste or smell; occasionally required to sit. The employee must occasionally lift and/or move up to 10 pounds; frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION

Travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.


Regular attendance at retail managers' meeting is required.


Additional Qualifications:


Retail and/or production management experience


Ability to lead teams


Entrepreneurial spirit/ownership thinking


Supervisory and fiscal responsibility


Excellent guest service skills


Teaching and Training abilities


Effective communication skills


Decision making ability


Some computer knowledge a plus


Must be able to interact cordially and productively with a variety of people.


Must be able to market Goodwill and explain the mission to the general public.


Must be able to read, write and communicate clearly in English.


Must establish and maintain effective relationships with supervisors, employees, and co-workers, while motivating them to their best performance.


Must be able to establish an effective schedule for employees within allocated payroll. Must be able to work a flexible schedule, on short notice, including holidays, nights and weekends and frequently in excess of 40 hours a week, with a minimum of 45 hours per week.


Ability to function in a hectic work environment with occasional periods of high stress.


Must be able to take initiative and make decisions with little supervision.


Must observe and enforce safety policies in all phases of the operation.


Must have knowledge of fashionable women's, children's and men's clothing as well as furniture and household items.


Must be able to lift and carry objects weighing up to 35 pounds frequently and up to 50 pounds occasionally.


Must be able to stand and walk for a prolonged period and to frequently bend, stretch and stoop.


Must have reliable transportation and drive to work on scheduled days.