Job Description

JOB LOCATION
15151 E Alameda Pkwy Aurora, Colorado 80012-1555
City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.



Why Work for Aurora?Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES
Hiring salary: $25.24 - $31.55/hour
The deadline to submit an application to this position is Sunday, March 9, 2025. However, it is subject to close at any time once a qualified pool of applications is obtained.Applicants must reside in Colorado at time of hire.
OVERVIEW OF POSITION / DEPARTMENT

The Revenue Agent will collect delinquent taxes, ensure compliance with municipal code, research account balances and maintain taxpayers' accounts. This individual will also provide taxpayers with assistance and information and process tax returns in the Tax Division of the Finance Department. Reports to the Taxpayer Services Supervisor.
PRIMARY DUTIES & RESPONSIBILITIESEnforces City codes and ordinances pertaining to taxes and fees collected by the City of Aurora and business licensing through the compliance program. Collects delinquent taxes and fees using a variety of collection procedures including phone and personal contacts. Conducts seizure and sale of assets. Prepares summonses for taxpayers who fail to pay taxes. Responds to a high volume of inquiries from taxpayer phone calls and walk-in visits and emails regarding tax issues. Educates taxpayers on Sales, Use, Lodgers, Occupational Privilege taxes, other fees or taxes administered by the division, and business licenses. Makes and documents adjustment transactions pertaining to taxes, licenses, and audit balances. Ensures data integrity of taxpayer accounts. Makes and documents changes to taxpayer accounts. Conducts on-site visits to ensure licensing compliance. Prepares, inputs, reconciles, and posts financial data relating to the tax reporting and licensing process. Interacts with a variety of departments and agencies both internally and externally. Composes and types routine correspondence and uses spreadsheets. Conducts skip tracing and performs additional duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice
MINIMUM QUALIFICATIONS & WORKING CONDITIONS
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:Graduation from high school or the possession of a GED, HiSET or TASC Certificate. An associate or bachelor's degree in a business-related field is preferred.

Experience:At least 2 years combination of clerical accounting, customer service and collection experience including at least one year in clerical accounting.

Abilities:Knowledge of clerical accounting and auditing principles and practices. State law, municipal code and ordinances pertaining to taxes and licenses. Policies and procedures pertaining to debt/tax collection and enforcement/collections. Local policies and procedures pertaining to licensing. Computerized operations pertaining to the Tax & Licensing Office and spreadsheet software applications and standard office equipment. Ability to establish and maintain effective working relationships with employees and citizens. Handle sensitive situations with tact and diplomacy. Communicate effectively verbally and in writing. Problem solve and apply tax laws. Research and handle routine customer issues and data inconsistencies.

Skills:Strong interpersonal, verbal, written, and analytical skills. Strong PC skills including proficiency with Gentax, spreadsheet and word processing software.

Licenses and Certifications Required:Current Colorado driver's license with good driving history.

WORKING CONDITIONS
Essential Personnel:When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:Moderate physical work lifting no more than 50 pounds (with or without assistance) at a time with frequent lifting or carrying of objects. Frequent driving, lifting, carrying, walking, and standing to perform compliance and collections work. Frequent vision for reading and interpreting reports and documents. Frequent hand/eye coordination and repetitive hand/wrist movement for extended periods in the operation of computer keyboard and mouse. Frequent speech communication and hearing to maintain communication with employees and citizens.

Work Environment:Works primarily in a clean, comfortable environment.

Equipment Used:Frequently uses standard office equipment including personal computers and common office software such as email, internet, Word, Excel, menu driven databases, calculators, multi-line telephones, and copy/fax machines. This position may require the incumbent to regularly use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.


For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.



The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.



Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.



Drug Testing, Thorough Criminal Background Check, and Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.